Medicare Policy Services CSR | Customer Support

Insurance Administrative Solutions, L.L.C.; Clearwater (FL); Presencial; USD 32.000 - 42.000; Tempo integral

Resumo da vaga

Integrity, LLC in the United States is seeking a call-center oriented Insurance Customer Service Representative to support Medicare policyholders by phone, delivering prompt, courteous information and using policy forms and applicable insurance procedures.

You will thoroughly document calls, process requests from customers, update policy records, coordinate changes such as address or ID cards, and refer inquiries to the appropriate teams to ensure accurate, auditable service.

Qualificações

• High school diploma or GED required.
• Insurance background preferred.
• Up to 2 years of proven customer support experience.
• Strong phone contact handling skills and active listening.
• Excellent communication and documentation skills.
• Reliable transportation and the ability to be punctual and dependable.
• May have agent license but no active appointments.

Responsabilidades

• Answer incoming Medicare Supplement calls to provide information to agents/insured about policy status and other questions.
• Place outgoing calls to provide or obtain information.
• Document all calls using the online documentation program.
• Transfer or refer misdirected calls to the appropriate individuals or offices.
• Process customer requests using internal procedures.
• Produce correspondence to customers and document materials for audit trail.
• Process Bank Changes, Cancel NR, Death NR, Address Changes and ID Cards.
• Communicate with supervisor and team to ensure accurate responses.

Conhecimentos

Phone support

Active listening

Documentation

Microsoft Office

Time management

Customer service experience

Formação

High school diploma or GED

Ferramentas

Microsoft Office

Descrição da vaga

Integrity, LLC in the United States is seeking a call-center oriented Insurance Customer Service Representative to support Medicare policyholders by phone, delivering prompt, courteous information and using policy forms and applicable insurance procedures.

You will thoroughly document calls, process requests from customers, update policy records, coordinate changes such as address or ID cards, and refer inquiries to the appropriate teams to ensure accurate, auditable service.