Healthcare Member Support Specialist I

Santa Clara County Health Plan; San Jose (CA); Presencial; USD 53.055 - 76.930; Jornada completa

Descripción de la vacante

An established industry player is seeking a Customer Service Representative I to enhance their Customer Service Department. This role involves managing high volumes of calls, assisting members and providers, and ensuring compliance with Medicare and Medi-Cal regulations. The ideal candidate will possess strong communication skills, a commitment to customer satisfaction, and the ability to thrive in a fast-paced environment. Join a team dedicated to providing excellent service and making a positive impact in the community. If you are passionate about helping others and have a knack for problem-solving, this is the perfect opportunity for you.

Formación

• 1+ year of experience in Customer Service or Call Center role.
• Excellent communication skills and ability to work under pressure.

Responsabilidades

• Act as primary contact for SCFHP members and providers.
• Answer inbound/outbound calls in a high call volume environment.

Conocimientos

Customer Service

Communication Skills

Bilingual (Spanish, Vietnamese, Chinese, Tagalog)

Call Center Experience

Problem-Solving

Educación

High School Diploma or GED

Herramientas

Microsoft Outlook

Microsoft Word

Microsoft Excel

Descripción del empleo

An established industry player is seeking a Customer Service Representative I to enhance their Customer Service Department. This role involves managing high volumes of calls, assisting members and providers, and ensuring compliance with Medicare and Medi-Cal regulations. The ideal candidate will possess strong communication skills, a commitment to customer satisfaction, and the ability to thrive in a fast-paced environment. Join a team dedicated to providing excellent service and making a positive impact in the community. If you are passionate about helping others and have a knack for problem-solving, this is the perfect opportunity for you.