Medicare Advantage Customer Support Specialist

TEKsystems; Happy Valley (OR); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) retirement plan

Transportation benefits

Employee Assistance Program

Time Off/Leave

Job summary

TEKsystems is seeking a detail-oriented customer service specialist to support Medicare Advantage members in a high-volume call center in Portland, Oregon. You will interpret benefits, help with coverage and claims questions, and ensure prompt resolution with a professional demeanor.

Prior healthcare exposure is preferred. This contract-to-hire position offers onsite work in Portland with benefits eligibility and a structured environment focused on customer satisfaction and operational metrics.

Qualifications

• Proven customer service experience in a fast-paced environment
• Ability to interpret benefits and policies clearly
• Tech-savvy with computer literacy

Responsibilities

• Provide excellent customer service to Medicare Advantage members
• Assist with coverage and claims questions
• Interpret benefits and policy provisions for all products accurately
• Research and follow up for prompt resolution
• Handle high-volume call center interactions professionally
• Triages customer issues and escalates as needed
• Advocate for customers by clearly explaining benefits

Skills

Customer service

Support

Customer support

Job description

TEKsystems is seeking a detail-oriented customer service specialist to support Medicare Advantage members in a high-volume call center in Portland, Oregon. You will interpret benefits, help with coverage and claims questions, and ensure prompt resolution with a professional demeanor.

Prior healthcare exposure is preferred. This contract-to-hire position offers onsite work in Portland with benefits eligibility and a structured environment focused on customer satisfaction and operational metrics.