Remote Medicare Advantage Customer Service Supervisor

Montage Health; United States; Remote; USD 75,000 - 82,000; Full time

Job summary

Montage Health is seeking a Customer Service Supervisor for their Medicare Advantage team to oversee the customer service department. This role involves training staff, ensuring adherence to quality standards, and resolving customer inquiries effectively.

The ideal candidate will have 3 to 5 years of experience in a healthcare or insurance call center. The position offers a competitive salary range of $75,000 to $82,000 and operates during M-F hours with possible evening and weekend shifts.

Qualifications

• 3 to 5 years experience in a healthcare or insurance industry call center.
• Ability to resolve customer complaints while maintaining professionalism.
• Proficient in using the Internet and computer-based training.

Responsibilities

• Supervise and oversee the customer service department.
• Conduct coaching and training for customer service representatives.
• Ensure compliance with company guidelines and quality service.

Skills

Excellent verbal and written communication skills

Customer service procedures and principles

Ability to coach and mentor

Organizational and interpersonal skills

Proficient in Microsoft Office Suite

Job description

Montage Health is seeking a Customer Service Supervisor for their Medicare Advantage team to oversee the customer service department. This role involves training staff, ensuring adherence to quality standards, and resolving customer inquiries effectively.

The ideal candidate will have 3 to 5 years of experience in a healthcare or insurance call center. The position offers a competitive salary range of $75,000 to $82,000 and operates during M-F hours with possible evening and weekend shifts.