Medical Virtual Assistant - Virtual Assistant

Santa Barbara Cottage Hospital; Friendly (MD); Remote; USD 45,000 - 65,000; Full time

Job summary

A renowned healthcare practice is seeking a detail-oriented Medical Virtual Assistant to support patient coordination from home. Ideal candidates are tech-savvy with strong communication skills, ready to enhance patient experiences in a supportive, mission-driven environment. This is a full-time remote role that emphasizes team collaboration and growth opportunities.

Benefits

Opportunities for professional development and growth

Dynamic and supportive team environment

Qualifications

• At least 2 years of experience in a healthcare or medical administrative role.
• Virtual experience preferred.
• Ability to follow standard operating procedures.

Responsibilities

• Answer incoming phone calls and respond to patient inquiries.
• Schedule and confirm patient appointments.
• Maintain and update electronic medical records.

Skills

Communication skills

Organizational skills

Time-management abilities

Patient interaction

Tools

EMR systems

Practice Management software

Slack

Phone systems

Job description

Medical Virtual Assistant - Virtual Assistant

Are you a detail-oriented, compassionate, and tech-savvy professional with experience in healthcare administration? Are you passionate about helping patients while working in a collaborative, mission-driven environment?

A physical therapy practice based in Washington is seeking a full-time Medical Virtual Assistant to support its front desk and patient coordination functions. This role is fully remote and ideal for someone who thrives in a structured environment, values clear communication, and can follow standardized procedures to deliver an outstanding patient experience.

About the Practice

This physical therapy clinic is dedicated to helping individuals move beyond pain and reclaim their lives. With a hybrid team of both in-person and virtual staff, the clinic emphasizes open communication, mutual support, and continuous improvement.

Core values include:

Transparency

Balance

Positivity

Excellence in Clinical Practice

The culture is team-oriented and patient-focused, where every staff member plays a key role in delivering a seamless care experience.

Responsibilities

Answer incoming phone calls and respond to patient inquiries

Schedule and confirm patient appointments

Manage and update the appointment calendar

Handle cancellations, no-shows, and rescheduling

Support the front desk by coordinating patient flow and administrative tasks

Guide new patients through the onboarding process

Collect and verify patient information and intake forms

Ensure adherence to clinic’s onboarding standards and procedures

Referral Management

Process and track incoming referrals from other healthcare providers

Maintain accurate records in the clinic’s system

Coordinate with clinical staff to ensure timely follow-up

Administrative Support

Maintain and update electronic medical records

Prepare documentation and assist with email management

Follow standard workflows and clinic procedures

Communicate with patients regarding treatment plans and follow-up care

Coordinate telehealth appointments as needed

Tools You Will Use

Prompt (EMR and Practice Management)

Slack (Team Communication)

Nextiva (Phone System)

Requirements

At least 2 years of experience in a healthcare or medical administrative role (virtual experience preferred)

Strong communication skills—both written and verbal

Excellent organizational and time-management abilities

Experience using EMRs and other practice management tools

Ability to follow standard operating procedures and adapt to clinic workflows

Friendly, professional, and responsive in all patient interactions

Comfortable working independently in a remote setting

Competitive salary commensurate with experience.

Opportunities for professional development and growth.

Work in a dynamic and supportive team environment.

Make a meaningful impact by helping to build and strengthen families in the Philippines.