SU - Medical Virtual Assistant

Santa Barbara Cottage Hospital; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare organization is seeking a Medical Virtual Assistant to provide administrative support in a remote role. The position requires handling patient communications, managing records, and ensuring operational efficiency, all while maintaining confidentiality. Candidates should have experience in a healthcare administrative position and be familiar with EHR systems. Strong communication skills are essential.

Qualifications

• 2+ years of experience in a medical or healthcare administrative role.
• Familiarity with Electronic Health Records systems.
• Strong written and spoken English communication skills.

Responsibilities

• Schedule and manage appointments for healthcare professionals and patients.
• Handle patient inquiries via phone, email, or chat.
• Transcribe medical notes and maintain accurate documentation.

Skills

Communication skills

Organizational skills

Attention to detail

Confidentiality

Knowledge of medical terminology

Tools

Electronic Health Records (EHR) systems

Microsoft Office Suite

Google Workspace

Job description

Role Description

This is a full-time remote role for a Medical Virtual Assistant at a U.S.-based healthcare organization. The Medical Virtual Assistant will provide administrative and clerical support to healthcare professionals, ensuring seamless patient management and operational efficiency. This role involves handling patient communications, managing medical records, and scheduling, while maintaining a high standard of confidentiality and professionalism.

Qualifications

• 2+ years of experience in a medical or healthcare administrative role.
• Familiarity with Electronic Health Records (EHR) systems such as Kareo, Athenahealth, or similar.
• Strong written and spoken English communication skills.
• Knowledge of medical terminology, procedures, and healthcare workflows.
• Proficiency in Microsoft Office Suite, Google Workspace, and other administrative tools.
• Strong organizational skills and attention to detail.
• Ability to handle confidential information with discretion.
• Experience with insurance verification and billing is a plus.

Responsibilities

Administrative Support:

• Schedule and manage appointments for healthcare professionals and patients.
• Organize and update patient records in EHR systems.

Patient Communication:

• Handle patient inquiries via phone, email, or chat, ensuring timely and accurate responses.
• Provide reminders for appointments and follow-ups.

Documentation & Reporting:

• Transcribe medical notes and maintain accurate documentation.
• Assist in preparing reports and maintaining compliance with healthcare standards.

Billing & Insurance Support:

• Verify patient insurance details and assist with billing inquiries.
• Process claims and follow up on pending reimbursements when required.

Operational Efficiency:

• Coordinate with labs, pharmacies, and other healthcare entities to ensure smooth service delivery.
• Support healthcare professionals with research and data preparation.

Compensation

• $800 - $1,500 per month, paid in USD depending on experience and expertise.

Preferred Requirements

• Familiarity with U.S. healthcare systems, HIPAA regulations, and best practices for handling patient data.