Scheduler

Raleigh Medical Group Pa; Clayton (NC); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

401(k) with employer matching

Paid Time Off (PTO)

Life insurance

Disability insurance

Job summary

Raleigh Medical Group, P.A. is seeking a Medical Scheduler to join our in-office team in Clayton, NC. You will be the first point of contact, handling calls, scheduling, and updating patient information to ensure a smooth patient experience.

We value accuracy, HIPAA compliance, and excellent communication as you collaborate with providers and staff to maintain efficient clinic operations.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years of medical scheduling experience.
• Minimum 2 years of experience using Athena EHR.
• Knowledge of medical terminology.
• Strong customer service and communication skills.

Responsibilities

• Answer incoming calls promptly and courteously.
• Schedule, reschedule, and cancel patient appointments per provider calendars.
• Enter and update patient demographics and insurance information.
• Verify insurance eligibility in the EHR system.
• Process patient requests via portal, website, or other channels.
• Coordinate appointments affected by schedule changes.
• Maintain patient confidentiality and HIPAA compliance.

Skills

Medical scheduling

Customer service

Communication

Multitasking

Attention to detail

HIPAA compliance

Education

High school diploma or equivalent

Tools

Athena EHR

Job description

Job DetailsJob Location: Clayton, NC 27520Salary Range: $19.00 - $21.25 Hourly

Title:
Medical Scheduler

Location:
In-Office – Raleigh, NC

Department:
Raleigh Medical Group, P.A.

Shift:
Monday - Friday 7:30AM – 4:00PM

Scheduler Raleigh, NC | In-Office

Help create a positive patient experience from the very first phone call.

Raleigh Medical Group. PA is seeking a Scheduler to join our growing team. As the first point of contact for many patients, the Scheduler plays a vital role in delivering exceptional customer service, coordinating appointments, and ensuring accurate patient information is maintained.

If you enjoy helping people, thrive in a fast-paced environment, and have experience in a medical office setting, this is an excellent opportunity to support quality patient care and clinic operations.

Key Responsibilities

• Answer incoming telephone calls promptly, professionally, and courteously
• Schedule, reschedule, and cancel patient appointments according to provider schedules and practice guidelines
• Return patient calls and respond to inquiries in a timely manner
• Enter and update patient demographic and insurance information accurately
• Verify insurance eligibility using approved verification systems
• Process patient requests received through the patient portal, website, and other communication channels
• Route new patient appointment requests to the appropriate provider through the electronic health record (EHR)
• Forward prescription refill requests to the appropriate clinical staff through the EHR
• Coordinate patient appointments affected by provider schedule changes
• Maintain patient confidentiality and comply with HIPAA requirements
• Collaborate with providers, nurses, and support staff to promote a patient-centered care experience
• Participate in departmental meetings, training programs, and customer service initiatives
• Follow Raleigh Medical Group policies, procedures, and compliance requirements
• Perform other duties as assigned

Qualifications Required:

• High school diploma or equivalent
• Minimum of two (2) years of medical scheduling experience
• Minimum of two (2) years of experience using Athena EHR
• Knowledge of medical terminology
• Strong customer service and communication skills
• Ability to multitask and manage competing priorities in a fast-paced environment
• Strong attention to detail and organizational skills

Qualifications Preferred:

• Bilingual (English/Spanish) preferred
• Previous medical scheduling experience

Why Join Raleigh Medical Group?

• Established, physician-led private practice
• Supportive and collaborative team environment
• Opportunity to make a meaningful impact on the patient experience

We Offer Our Valued Employees

• Group Health, Dental, and Vision coverage
• FSA and HSA options
• Generous Paid Time Off (PTO)
• 401(k) Retirement Plan with employer matching
• Company-paid Life, Short-Term and Long-Term Disability
• Competitive pay

EEO Statement:

Raleigh Medical Group, PA is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, or national origin, or any other characteristic protected under applicable federal, state, or local law.