Patient Registration Representative

Jordan-Young Institute Orthopaedic Surgery & Sports Medicine; Virginia Beach (VA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

The Jordan-Young Institute in Virginia Beach, VA is seeking a full-time Patient Registration Representative to join our private multi-specialty practice. The role focuses on greeting patients, collecting demographics, verifying insurance, and maintaining HIPAA-compliant records with Epic, Clearwave, and Allscripts.

You'll handle phone duties, manage front-desk operations, and support daily administrative tasks while contributing to a team dedicated to exceptional patient care and service.

Qualifications

• High school diploma or equivalent required.
• Experience in a medical front desk registration role preferred.
• Experience with telephone and in-person customer service.
• Comfort with EMR and PM systems (Epic, Clearwave, All Scripts) and HIPAA compliance.

Responsibilities

• Serve as a concierge; greeting patients and visitors to assist with the registration process at the front desk or kiosk including collecting payments.
• Collect and verify patient demographic information, insurance details, and medical history using EMR and PM systems such as Epic, Clearwave, and All Scripts
• Review and update patient documentation to ensure accuracy and completeness in compliance with HIPAA regulations within applicable systems.
• Verify insurance coverage, perform insurance eligibility checks, and confirm insurance authorization is on file for various payors.
• Manage multi-line phone systems with professionalism and courtesy.
• Maintain organized medical records, file documents accurately, and ensure confidentiality of sensitive health information.
• Support administrative tasks such as ordering supplies, generating no-show and recall letters, produce end of day reports and additional duties that align with the department goals.
• Actively participate in safety initiatives and risk-mitigating measures where appropriate and completes all position and unit safety-related competencies and requirements on a timely basis.

Skills

Customer service

Communication

Medical front desk experience

HIPAA knowledge

Education

High school diploma or equivalent

Tools

Epic

Clearwave

Allscripts

Job description

Virginia Beach, VA

Description

The Jordan-Young Institute is a prominent multi-sub-specialty private physician practice including orthopedics, sports medicine, neurosurgery/spine, physical medicine & rehabilitation, and Physical Therapy in Virginia Beach, Virginia. We are a high-volume practice with an excellent team of dedicated professionals whose purpose is to provide the very best medical care to the patients we serve. We are seeking a full-time Patient Registration Representative. We are looking for an experienced, highly organized, Patient Registration Representative.

WHO WE ARE

What You Will Do

The Patient Registration Representative will work directly under the supervision of the Business Operations Manager while working along with the rest of the team and reporting any discrepancies immediately to maintain Jordan Young Institute's superb customer service standards and care.

You will :

• Serve as a concierge; greeting patients and visitors to assist them with the registration process at the front desk or kiosk including collecting payments.
• Collect and verify patient demographic information, insurance details, and medical history using EMR and PM systems such as Epic, Clearwave, and All Scripts
• Review and update patient documentation to ensure accuracy and completeness in compliance with HIPAA regulations within applicable systems.
• Verify insurance coverage, perform insurance eligibility checks, and confirm insurance authorization is on file for various payors.
• Manage multi-line phone systems with professionalism and courtesy.
• Maintain organized medical records, file documents accurately, and ensure confidentiality of sensitive health information.
• Support administrative tasks such as ordering supplies, generating no-show and recall letters, produce end of day reports and additional duties that align with the department goals.
• Actively participate in safety initiatives and risk-mitigating measures where appropriate and completes all position and unit safety-related competencies and requirements on a timely basis.

We’d love to hear from you if you have:

• High school diploma or equivalent required
• Prior experience in working in a medical front desk registration role, Preferred
• Experience with telephone and face to face customer service, required
• Knowledge of computers and database/word processing software
• Knowledge of standard office procedures and equipment
• Excellent communications skills
• Ability to work with a wide range of patients

What We Offer

We strive to enrich the lives of our team and offer a variety of health and wellness benefits including medical and dental benefits, short-term and long-term disability coverage, a 401K program, generous paid time off, and an environment that celebrates continuous learning and development.

EQUAL OPPORTUNITY EMPLOYER

The Jordan Young Institute is an equal-opportunity employer. We promote diversity of thought, culture, and background. We celebrate what makes us different and are committed to building a team that represents a variety of experiences. All employment is decided on the basis of qualifications, merit, and business need.

Please include desired salary with resume.

Pay: $15.00 - $18.50 per hour

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time offVision insurance

Application Question(s):

• Desired Salary

Work Location: In person