Medical Telecommunicator - Night Shift

UNC Health; North Carolina; Vor Ort; USD 26.000 - 37.000; Vollzeit

Zusammenfassung

UNC Health in Chapel Hill, NC is seeking a dedicated telecommunicator to answer and direct incoming calls, including routine and emergency inquiries, in a fast-paced hospital setting.

This full-time night position requires a high school diploma and at least 2 years of clerical experience with strong telephone and data entry skills. The role includes maintaining databases, supporting hospital operations, and ensuring accurate contact information.

Qualifikationen

• Two (2) years of clerical experience involving considerable telephone communication, public contact and record keeping.
• Six (6) months as a communication center operator or an equivalent combination of education, training and experience.
• No licensure or certification required.

Aufgaben

• Answers and completes incoming calls. Directs calls to individuals or departments in accordance with established procedures. For emergency situations, initiates procedures, notifies the appropriate response teams(s) and follows-up to ensure appropriate response occurred.
• Maintains and updates information database and a variety of statistical reports reflecting the number of calls received, call distribution, and client data.
• May function as lead operator in the absence of the supervisor.
• Provides general information and assistance to callers regarding hospital hours, procedures, or departments.
• Records changes in information in order to maintain familiarity with schedules, phone numbers, and other pertinent information.
• Services and maintains equipment in proper working order.

Kenntnisse

Telephone communication

Public contact

Record keeping

Ausbildung

High School diploma or GED

Jobbeschreibung

UNC Health in Chapel Hill, NC is seeking a dedicated telecommunicator to answer and direct incoming calls, including routine and emergency inquiries, in a fast-paced hospital setting.

This full-time night position requires a high school diploma and at least 2 years of clerical experience with strong telephone and data entry skills. The role includes maintaining databases, supporting hospital operations, and ensuring accurate contact information.