Medical Support Specialist — Patient Care & Front Office

Concentra; Santa Fe (NM); On-site; USD 25,000 - 34,000; Full time

Job summary

Concentra is seeking a Medical Support Specialist to perform routine medical testing and patient care under clinician supervision, while also supporting front- and back-office tasks. You will ensure accurate documentation, manage patient flow, and uphold HIPAA privacy in a fast-paced clinic.

Qualified candidates have a medical assistant background or related healthcare experience, familiarity with medical terminology, and a commitment to excellent patient service.

Qualifications

• Graduate of an accredited medical assistant program with externship preferred, OR one year of direct patient care experience as a medical assistant, OR military medical specialist experience (state credentials required).
• At least six months or more of medical assistant experience.
• Knowledge of medical procedures and terminology.
• Working knowledge of occupational medicine requirements (state specific) preferred.

Responsibilities

• Perform DOT and Non-DOT drug and alcohol testing.
• Prepare patients for physical examinations, including vital signs and ancillary testing (vaccines, injections, phlebotomy, PFTs, audiogram, respirator fit).
• Perform rapid screening tests (influenza, strep, mono, glucose, etc.).
• Assist providers during examination and treatment.
• Perform routine medical procedures as ordered and triage emergencies.
• Prepare and assist clinician with procedure setup and injury care.
• Apply bandages, dressings and splints as ordered.
• Dispense medications and DME as ordered in accordance with state regulations.
• Complete quality assurance on equipment and devices and testing processes.
• Maintain supplies, clean rooms and stock exam rooms.
• Operate medical devices and calibration records; notify if issues arise.
• Assist with patient flow and keep patients informed of wait times.
• Perform clerical tasks in front and back office and ensure proper record keeping.
• Ensure accuracy in documentation; front office duties as needed.
• Follow HIPAA guidelines and safety rules; attend staff meetings.
• Maintain neat, clean facility appearance; participate in required training.

Skills

Service mindset

Attention to detail

Sense of urgency

Initiative

Flexibility

Customer service

HIPAA knowledge

Communication skills

Teamwork

Training commitment

Education

Vocational/Technical/Business School

Tools

Microsoft Office

Job description

Concentra is seeking a Medical Support Specialist to perform routine medical testing and patient care under clinician supervision, while also supporting front- and back-office tasks. You will ensure accurate documentation, manage patient flow, and uphold HIPAA privacy in a fast-paced clinic.

Qualified candidates have a medical assistant background or related healthcare experience, familiarity with medical terminology, and a commitment to excellent patient service.