Medical Support Specialist: Patient Care & Diagnostics

Concentra; Windsor (CT); On-site; USD 36,000 - 48,000; Full time

Job summary

Concentra in Windsor, CT seeks a Medical Support Specialist to perform DOT and non-DOT drug testing, prep patients for examinations, and assist providers during visits. You will handle clerical tasks, maintain records, and ensure patient flow while maintaining HIPAA compliance.

The role emphasizes accurate documentation, high patient care standards, and teamwork within a fast-paced environment. Prior MA externship or 1 year of patient care is preferred, military experience welcomed.

Qualifications

• Graduate of an accredited medical assistant program with externship highly preferred, OR at least one year of direct patient care experience as a medical assistant, OR military medical specialist experience (must meet credentials in the state of employment)

Responsibilities

• Perform Department of Transportation (DOT) and Non-DOT drug and alcohol testing.
• Prepare patients for physical examinations, including taking vital signs and any required or requested ancillary testing including but not limited to vaccines and injections, phlebotomy, PFTs, audiogram testing and respirator fit testing
• Perform rapid screening tests (influenza, strep, mono, glucose, etc.)
• Assist providers during examination and treatment
• Responsible for performing routine medical procedures as ordered by treating clinician as well as triaging emergent patients as needed
• Prepare and assist clinician with procedure set up and injury care
• Apply bandages, dressings and splints as ordered by the treating clinician
• Dispense medications and DME as ordered by the treating clinician in accordance with state regulations
• Complete quality assurance activities on equipment and medical devices as well as testing processes used in the center
• Maintain supplies, clean rooms and equipment, and stock exam rooms
• Maintain and operate all medical devices and equipment, including calibration and record keeping in accordance with current policy and procedures
• Notify supervisor immediately if equipment is not functioning properly, supplies are needed, or facility is not operating as expected
• In partnership with center leadership, assist with patient flow and volume
• Keep patients informed of expected wait times during all aspects of the center visit
• Responsible for clerical tasks in both the front and back office associated with patient care and proper record keeping
• Ensure accuracy in documentation
• Perform front office duties: greet patients, obtain authorization, check in/out, communicate wait times, answer multi-line telephone system, and distribute employer results/paperwork as needed
• Follow HIPAA guidelines and safety rules
• Attend center staff meetings or huddles as required
• Assist in maintaining a neat, clean, and orderly appearance throughout the facility
• Complete any applicable training including but not limited to clinical competency training that occurs monthly

Skills

Customer service

Communication

HIPAA compliance

Teamwork

Attention to detail

Education

Vocational/Technical/Business School

Medical Assistant externship

Military medical experience

Job description

Concentra in Windsor, CT seeks a Medical Support Specialist to perform DOT and non-DOT drug testing, prep patients for examinations, and assist providers during visits. You will handle clerical tasks, maintain records, and ensure patient flow while maintaining HIPAA compliance.

The role emphasizes accurate documentation, high patient care standards, and teamwork within a fast-paced environment. Prior MA externship or 1 year of patient care is preferred, military experience welcomed.