Medical Support Assistant (Adv

U.S. Department of Veterans Affairs; Cheyenne (WY); On-site; USD 42,000 - 60,000; Full time

Job summary

U.S. Department of Veterans Affairs seeks an Advanced Medical Support Assistant (AMSA) at the Cheyenne VA Health Care System. The AMSA supports scheduling operations, Community Care coordination, and administrative services to veterans and their families, ensuring seamless inpatient and outpatient care.

The position emphasizes patient check-in/out, insurance data collection, and coordination with multiple clinical staff to resolve issues and maintain patient flow in a busy clinic environment.

Qualifications

• High school diploma or equivalent is required.
• Experience in scheduling, administrative support, or care coordination is preferred.
• Strong knowledge of medical terminology and patient-facing communication is expected.

Responsibilities

• Adhere to scheduling policies and procedures.
• Provide administrative support for scheduling operations and Community Care coordination.
• Coordinate administrative services for veterans, families, caregivers, and staff to ensure continuity of care.
• Handle patient check-in and check-out processes, including documentation and reminders.
• Explain insurance information collection and assist with related processes.
• Prepare reports and present data as needed and resolve patient concerns.

Skills

Scheduling

Care coordination

Medical terminology

Customer service

Communication

Education

High school diploma

Job description

Summary

Advanced Medical Support Assistants (AMSAs) are assigned to the Business Development Service Line (BDSL) located at the Cheyenne VA Health Care System (CVAHCS) in Cheyenne - WY. This includes the Northern Colorado and Loveland - CO.

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• To qualify for appointment to this position - all applicants must possess the following: a
• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
• b
• Education
• High school diploma - General Education Development equivalence certificate - or proficiency certificate from a State or territorial-level Board or Department of Education
• c
• Licensure/Certification/Registration
• None
• d
• Grandfathering Provision
• Employees in VHA in this occupation - under a permanent - appropriate - and legal placement on the effective date of the qualification standard - are considered to have met all qualification requirements for the grade and/or assignment held - including positive education and registration/certification where applicable
• For employees who do not meet all the basic or assignment-specific requirements in this standard but met the qualifications applicable to the position at the time they were appointed - the following provisions apply: (1) Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed on a temporary or permanent basis until they fully meet the basic requirements of the standard
• May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)
• (2) Employees retained in this occupation under this provision who subsequently leave the occupation lose protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation
• (3) If an employee who was converted to Title 38 hybrid status under this provision leaves the occupation - the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation
• NOTE: This provision is not intended to regularize appointments/placements
• e
• Foreign Education
• To be creditable - education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials
• f
• Physical Requirements
• See See VA Directive and Handbook 5019 - Employee Occupational Health Service for requirements
• g
• English Language Proficiency
• Candidates must be proficient in spoken and written English in accordance with 38 U.S.C.
• 7403(f)
• Grade Determinations: For Advance Medical Support Assistant - GS-6: One year of experience at or equivalent to the next lower grade level GS-5.In addition to Basic Requirements defined above - the incumbent must demonstrate [all of] the following Knowledge - Skills - and Abilities (KSAs): (a) Advanced knowledge of the technical health care process (including - but not limited to - scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care
• (b) Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow - and patient support care administrative functions to include - but not limited to appointment cycles - outside patient referrals - follow-up care - overbooking - provider availability - etc
• (c) Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians
• (d) Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. - medical doctors - nurse practitioners - physician assistants - psychologists - psychiatrists - social workers - clinical pharmacists - and nursing staff) to accomplish team goal setting to ensure medical care to patients is met
• (e) Ability to independently set priorities and organize work to meet deadlines - ensuring compliance with established processes - policies - and regulations
• (f) Ability to communicate tactfully and effectively - electronically - by phone - in person - and in writing - with internal and external customers
• This may include preparing reports in various formats and presenting data to various organizational levels - as well as resolving patient concerns
• Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/.The full performance level of this vacancy is 6
• The actual grade at which an applicant may be selected for this vacancy is in the range of 6 Step 1 to 6 Step 10
• Physical Requirements: The work is sedentary
• While working in the clinic - physical demands include walking - getting up and down from sitting to retrieve various items and carrying items such as papers - folders - belongings - etc
• Crouching and bending are required to file documents and attend to supply needs
• Although constant demands - such as continually ringing telephones and continual work interruptions by staff and patients - sometimes make it very difficult for the medical support assistant to leave the work area for even a short period of time
• No special physical demands are required to perform the work.

Duties

• Major duties of the Advanced Medical Support Assistant (AMSA) include - but are not limited to: Adhering to the scheduling policies and procedures
• Provides administrative support for scheduling operations and Community Care coordination
• Conducting special audits - studies - or surveys to development procedures
• Ensure appointments are made from a provider's order
• Coordinating administrative services for veterans - family members - caregivers - and general public - administrative and clinical staff to insure continuity of inpatient and outpatient care
• Patient check-in process (in its entirety) - including the printing of documentation needed for appointment
• Explaining the VHA mandate to collect insurance information to Veterans and their families
• Collecting - scanning - and updating health insurance information to aid in the revenue collection process
• Completing patient check-out process daily - including completion of Return to Clinic (RTC) orders - creation of recall reminders - consult follow-up - no-showing patient appointments according to local policy - and any other action required to complete appointment process
• Utilizing reports to assist in care delivery process
• Resolving difficult problems and diffuses potential dissatisfaction with VA services
• Responsible for VHIC Card process - Benefit Travel requests assistance - understanding Heritage Medication Program - postage meters - UPS labels - and any other miscellaneous processes
• VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Work Schedule: Monday - Friday 8:00am-4:30pm Telework: Ad-hoc Virtual: This is not a virtual position
• Functional Statement #:50545-A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized