Medical Support Assistant — Scheduling & Enrollment

U.S. Department of Veterans Affairs; Anchorage (AK); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off

Federal health/vision/dental insurance

Federal retirement program

Job summary

The Alaska VA Healthcare System in Anchorage seeks an Advanced Medical Support Assistant to provide essential administrative support to clinical teams serving Veterans.

Role includes enrollment processing, eligibility determination, appointment scheduling, and patient communication. Candidates should have a high school diploma or equivalent and one year of specialized experience in a clinical setting, with strong MS Office skills.

Qualifications

• One year of specialized experience in an advanced clinical setting coordinating care and scheduling across clinics.
• Ability to collaborate with diverse medical professionals to achieve patient care goals.
• Proficiency in scheduling, enrollment processing, and data handling per VA processes.

Responsibilities

• Determine health care eligibility and process enrollment for Veterans.
• Schedule appointments, cancellations, and rescheduling across clinics.
• Facilitate communication between Veterans and facility departments.
• Maintain inpatient records and perform data entry and reporting.
• Provide reception duties and support across shifts as needed.

Skills

Collaboration across disciplines

Communication skills

Prioritization & organization

Electronic communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

The Alaska VA Healthcare System in Anchorage seeks an Advanced Medical Support Assistant to provide essential administrative support to clinical teams serving Veterans.

Role includes enrollment processing, eligibility determination, appointment scheduling, and patient communication. Candidates should have a high school diploma or equivalent and one year of specialized experience in a clinical setting, with strong MS Office skills.