Medical Support Assistant – Patient Scheduling & Care

US-Department-of-Veterans-Affair; Lewiston (ME); On-site; USD 34,000 - 52,000; Full time

Job summary

The U.S. Department of Veterans Affairs in Lewiston, ME is seeking a Medical Support Assistant (MSA) for the Primary Care team at the Community Based Outpatient Clinic.

This full-time position (40 hours per week) supports clinical staff by scheduling appointments, greeting patients, and handling patient information. The MSA will work with electronic health records and scheduling systems, perform patient intake, and coordinate transfers when needed, ensuring accuracy of demographics and insurance

Qualifications

• High school diploma or GED required.
• Proficient in spoken and written English.
• Ability to operate scheduling systems and enter patient data.

Responsibilities

• Answer phones, greet patients, and relay messages to staff.
• Schedule, reschedule, and cancel patient appointments.
• Enter and retrieve patient information in electronic health records.
• Verify demographics and insurance information at check-in.

Skills

Medical terminology

Customer service

EHR systems

Appointment scheduling

Communication

Education

High school diploma or GED

Job description

The U.S. Department of Veterans Affairs in Lewiston, ME is seeking a Medical Support Assistant (MSA) for the Primary Care team at the Community Based Outpatient Clinic.

This full-time position (40 hours per week) supports clinical staff by scheduling appointments, greeting patients, and handling patient information. The MSA will work with electronic health records and scheduling systems, perform patient intake, and coordinate transfers when needed, ensuring accuracy of demographics and insurance