Medical Support Assistant (Office Automation)

U.S. Department of Defense; Fort Cavazos (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

The Defense Health Agency is seeking a Medical Support Assistant for the Carl R. Darnall Army Medical Center, responsible for managing patient interactions, handling appointment schedules, and supporting clinic operations. Applicants must be U.S. citizens with relevant experience or education, capable of typing proficiency and maintaining patient data effectively. Join a vital team in delivering healthcare services at Fort Cavazos.

Qualifications

• Must have one year of specialized experience involving patient reception and data manipulation.
• Typing speed of 40 words per minute required with minimal errors.
• Education beyond high school can substitute experience.

Responsibilities

• Enter, manipulate, and retrieve information from automated systems.
• Maintain patient appointment schedules and coordinate clinic appointments.
• Provide information to patients regarding clinic procedures.

Skills

Data Entry

Patient Interaction

Typing Proficiency

Education

High school diploma or equivalent

Four years education beyond high school

Job description

About the Position: This position is with the Defense Health Agency at the Carl R. Darnall Army Medical Center, at Fort Cavazos, Texas.

This is a Direct Hire Solicitation
Duties

• Enter, manipulate, and/or retrieve information and data from automated systems.
• Maintain and monitor patient appointment schedules for the clinic manually and/or in automated systems, and coordinate and/or schedules patient appointments with other clinics or specialties.
• Receive patients and visitors as the initial point of contact, in person or telephonically and monitor/manage the Army Medicine Secure Messaging System (AMSMS) at the clinic level.
• Provide information regarding the practice, clinic, and hospital policies, procedures, and locations to patients, family members, staff, etc.
• Type routine correspondence, progress reports, medical statements, memoranda and statistical reports using various automation systems and programs.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• A Personnel Security Investigation is required.
• A pre-placement medical examination may be required.
• Selectees will be required to sign a statement (Condition of Employment) consenting to seasonal influenza vaccinations or must provide a recognized exemption.
• Immunization screening may be required. Hepatitis B immunization is required for all positions with direct patient contact. Applicants may be required to show proof of other immunizations depending on the type of position.
• This position may include shift work or rotating shifts (evenings, weekends, and/or holidays).
• Additional requirements may be determined as positions arise and will be communicated during the hiring process if you are selected.

Qualifications
Who May Apply: US Citizens

In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Basic Requirement for Medical Support Assistant (Office Automation):

Specialized Experience: One year of specialized experience which includes receiving patients or visitors and entering, manipulating, or retrieving data from an electronic system. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04).

OR

Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.

OR

Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages.

Proficiency requirement - Qualified Typist: In addition to meeting the experience and/or education requirements above, applicants for these positions must be able to type 40 words per minute based on a 5 minute sample with three or fewer errors. Applicants may meet these requirements by passing the appropriate performance test, presenting a certificate of proficiency from a school or other organization authorized to issue such certificates by the Office of Personnel Management local office, or by self-certifying their proficiency. Performance test results and certificates of proficiency are acceptable for 3 years.