Ops Support Assistant 4 Spanish Bi-Lingual (Hybrid)

Citi; United States; Remote; USD 40,000 - 55,000; Full time

Job summary

Citi is seeking an Ops Support Assistant 4 to provide vital operations support services. The role involves maintaining records, managing account openings, and liaising between various stakeholders to ensure operational efficiency. Candidates should possess strong communication skills and relevant operational experience.

Qualifications

• 1-3 years of relevant experience.
• Experience with Learning Management and HR Systems preferred.
• Clear written and verbal communication skills.

Responsibilities

• Provide guidance to staff regarding processes and operating procedures.
• Coordinate efforts to maintain workflow efficiency.
• Interact with departments and clients to resolve issues.

Skills

Communication skills

Proficient computer skills

Adaptability to technology

Education

High School diploma or equivalent

Tools

Learning Management Systems

Human Resource Systems

Job description

The Ops Support Assistant 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Assistant 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Assist unit manager by providing guidance to all levels of staff regarding processes and operating procedures
• Coordinate team efforts to ensure the efficiency of quality, timeliness, and general operation to maintain workflow of the department
• Evaluate equipment and staff resource allocation and help identify potential issues that may impact department workflow
• Interact with internal departments and external clients to resolve issues and concerns
• Monitor “In process,” work to meet business and quality standards
• Assist in making decisions within established procedures that balance the needs of the employee, company, and customer
• Support and expansive array of products and services and serve as the team subject matter expert
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 1-3 years of relevant experience
• Experience with Learning Management Systems, Human Resource Systems and Learning and Development knowledge preferred
• Proficient computer skills
• Ability to adapt to new technology quickly and seamlessly
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

• Bi-weekly rotating schedule Monday to Friday 8:30-5 CST, then Monday to Friday 9-530 pm CST
• >>>HOP to HOP eligible, for those sites listed on posting