Tech Support assistant

Remote Recruitment; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

A leading company in tech support is seeking a knowledgeable Tech Support Assistant to provide exceptional remote technical assistance. This role involves troubleshooting a variety of technical issues, documentation, and maintaining user satisfaction. Ideal candidates will have strong technical knowledge, excellent communication skills, and offer innovative solutions to enhance support processes.

Benefits

Ongoing training and career development opportunities

Flexible and supportive remote work environment

Qualifications

• Proven experience in a technical support role.
• Ability to explain technical concepts to non-technical users.
• Familiarity with troubleshooting software and hardware.

Responsibilities

• Respond to customer inquiries through various communication channels.
• Troubleshoot and diagnose technical issues.
• Document customer interactions and maintain records.

Skills

Technical knowledge of computer systems

Analytical skills

Problem-solving skills

Communication skills

Education

High school diploma or equivalent

Degree in Information Technology or related field

Tools

Help desk software

Ticketing systems

Job description

Tech Support Assistant

Job Overview

Remote Recruitment is in search of a knowledgeable and customer-focused Tech Support Assistant to join our tech support team. In this role, you will provide technical assistance to our clients, helping them resolve issues related to software, hardware, and networking. You will be the first point of contact for customers seeking tech support, and your ability to communicate complex technical information clearly will be essential to your success.

If you're a problem-solver who enjoys helping others navigate technical challenges, we would love to hear from you!

Key Responsibilities

• Respond to customer inquiries and provide tech support via phone, email, or chat.
• Troubleshoot and diagnose technical issues with various software and hardware.
• Assist users with set-up and configuration of software applications and devices.
• Document customer interactions and maintain detailed records of issues and resolutions.
• Stay up-to-date with the latest technology trends and updates.
• Provide feedback and suggestions to improve our support processes.
• Collaborate with the tech team to resolve more complex issues as necessary.

Requirements

• Proven experience in a technical support role or IT help desk.
• Strong technical knowledge of computer systems, mobile devices, and software applications.
• Excellent communication skills, with the ability to explain technical concepts to non-technical users.
• Strong analytical and problem-solving skills.
• Familiarity with help desk software and ticketing systems.
• Ability to work independently and manage time effectively in a remote setting.
• A high school diploma or equivalent; a degree in Information Technology or a related field is a plus.

• Opportunity to work for an award-winning UK company with a strong culture of employee satisfaction.
• Ongoing training and career development opportunities.
• Flexible and supportive remote work environment.