Care Team Assistant/Medical Assistant

Imagine Pediatrics; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Imagine Pediatrics seeks a Care Team Assistant/Medical Assistant passionate about enhancing pediatric health care for children with special needs. You will provide both clinical and clerical support while working closely with a dedicated team, ensuring compassionate care in a virtual environment. This role offers the chance to make a meaningful impact in children's lives and provides a supportive work culture with comprehensive benefits.

Benefits

Competitive medical, dental, and vision insurance

401(k) with 4% match

20 days PTO plus 10 company holidays

Qualifications

• At least 2 years of clinical experience in behavioral health settings.
• Knowledge of record management and requests in a medical environment.
• Experience working with children in complex medical situations.

Responsibilities

• Provide clinical and clerical support in a virtual care setting.
• Engage with children in foster care and assist their caregivers.
• Review patient records to ensure all necessary documentation is ready.

Skills

Crisis prevention

De-escalation

Bilingual (Spanish)

Education

High-school level education or equivalency

Medical Assistant certification preferred

Job description

Care Team Assistant/Medical Assistant (Behavioral Health)

Join to apply for the Care Team Assistant/Medical Assistant (Behavioral Health) role at Imagine Pediatrics

Care Team Assistant/Medical Assistant (Behavioral Health)

Join to apply for the Care Team Assistant/Medical Assistant (Behavioral Health) role at Imagine Pediatrics

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Who We Are

Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.

Who We Are

Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.

This is a Monday-Friday, 8am-5pm, remote role, with a 10% travel that may be necessary for training/education (potential overnight)

What You’ll Do

The Social Services Care Team Assistant provides both clinical and clerical support and ensures the provision of quality and compassionate evidence-based care in a virtual Value-Based Care environment. In this position, you will work closely with a team of Medical and Behavioral Health providers. In this position you will:

• Engage with children in foster care who have complex medical and behavioral health needs, as well as interacting with their caregivers, including placement staff, foster parents, and DFPS workers.
• Help obtain updated medical consent forms when children transition to new placements or change caregivers.
• Accept incoming phone calls and return calls from patients involving clinical inquiries for responsible providers, perform protocol-based triage as appropriate, and route phone calls in the form of a phone note document in the EHRS to the provider for review and instructions.
• Place calls and create template-based letters, as directed by the provider, regarding all lab results for delivery to the patient in a timely manner.
• Review schedule on a daily basis to ensure that all pre-visit preparations have been completed prior to the patient's visit, ensuring lab and imaging results, consultation reports, care transition details, or major changes in health status are available in the patient’s medical record; when these documents are not present in the record, it will be the CTA’s (Care Team Assistant) responsibility to call the patient, consultants, schools, community mental health, private practice, day treatment, pharmacies, imaging centers, and/or hospitals to arrange for timely delivery of said information.
• Call patients deemed to be at risk for a “no-show” prior to their appointment as well as new patients establishing care for their onboarding visit to remind them of both the patient’s and Imagines’ responsibilities; contact "no-show" patients and inquire as to their status and need for rescheduling, including assessment of barriers to care and initiation of appropriate social service referrals.
• Initiate completion of forms for review and final signature by provider (disability forms, school notes, referrals for service, home health orders, durable medical equipment and supply requests, disease status letters).
• Assist care team in regular completion of reports that will allow it to manage and assess the health needs of the patient population; assist care team in recognizing patients who are members of a "vulnerable population" and provide appropriate social service or community-based referrals.
• Performs other duties and assumes other responsibilities as assigned by manager.
  
  

What You Bring & How You Qualify

First and foremost, you’re passionate and committed to reimagining pediatric health care and creating a world where every child with complex medical conditions gets the care and support they deserve. In this role you will need:

• High-school level education or equivalency
• At least 2 years of clinical experience in a behavioral health inpatient, outpatient, ambulatory clinic, or virtual setting assisting with record management and requests. Preferred working knowledge of the hospital setting and discharge planning process
• Medical Assistant certification preferred
• Model mood regulation, patient, and understanding of behavioral health patients
• Knowledge in crisis prevention and demonstrates the ability to employ de-escalation preferred
• Spanish fluency required
  
  

What We Offer (Benefits + Perks)

The hourly rate for this position ranges from $21 - 24 per hour in addition to competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary.

We provide these additional benefits and perks:

• Competitive medical, dental, and vision insurance
• Healthcare and Dependent Care FSA; Company-funded HSA
• 401(k) with 4% match, vested 100% from day one
• Employer-paid short and long-term disability
• Life insurance 1x annual salary
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays
• Paid new parent leave
• Additional benefits to be detailed in offer
  
  

What We Live By

We’re guided by our five core values:

• Children first. We put the best interests of children above all. We are uncompromising in our commitment to improving the lives of children and families by bringing the best care to them.
• Earn trust. We cherish the trusting relationships we build with the children and families we serve, our partners, and each other. We seek first to understand and speak honestly.
• Innovate today. We refuse to accept the way things have always been done. Children and families are waiting for our help and their bravery demands that we relentlessly challenge assumptions to develop new approaches.
• Embrace humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to learn and grow stronger.
• One team, diverse perspectives. We work alongside families as one team towards a shared purpose. We champion diversity and acknowledge the contributions of others.
  
  

We Value Diversity, Equity, Inclusion and Belonging

We believe that creating a world where every child with complex medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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