Remote Medical Assistant

Pediatric Associates Family of Companies; Laguna Niguel (CA); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading health care company is seeking a Patient Contact Center Representative in Laguna Niguel, CA. This full-time position involves answering incoming patient calls, scheduling appointments, and providing customer support in accordance with health care protocols. Ideal candidates should possess a high school diploma and experience in call centers, along with a knack for detail and strong communication skills.

Qualifications

• Minimum one year experience in a call center environment preferred.
• Knowledge of XPM and CRM systems desired.
• Previous customer service experience required.

Responsibilities

• Answer incoming calls from patients with a professional attitude.
• Document accurately within all systems (XPM, CRM, EHR).
• Collect necessary patient information and confirm it according to HIPAA.

Skills

Communication

Customer service

Data entry

Multi-tasking

Attention to detail

Teamwork

Education

High School diploma or equivalent

Tools

XPM

CRM

EHR

Microsoft Office

Power Point

Job description

1 week ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Schedule: Monday-Friday: 8:00AM-5:00PM PST

Spanish Speaking Required

Primary Function

Answer incoming calls from our patients to provide outstanding customer service in support of our mission, goals, and values.

Essential Duties And Responsibilities

This list may not include all the duties that may be assigned.

• Answer incoming calls by welcoming patients with a professional, upbeat, friendly attitude.
• Follow prepared scripts based on call type.
• Register new patients by gathering pertinent information and entering XPM system.
• Verify insurance coverage and information.
• Set patient appointments upon request and identify future visits.
• Document accurately and efficiently within all systems (XPM, CRM, EHR).
• Document all questions and messages for Clinicians and label them properly using our telephone communication access protocol.
• Data entry and maintenance of customer databases.
• Properly obtain and confirm patients/caller information abiding by HIPPA law.
• Collect all necessary and pertinent information over the phone to facilitate timely and accurate physician follow-up.
• Complete any necessary referrals requested by telephone contact for provider approval.
• Provide customers with product and service information.
• Respond to patient inquiries.
• Research required information using available resources.
• Communicate with offices when necessary.
• Handle customer complaints and other customer support related issues and provide customers with proper solutions.
• Meet established standards within all performance criteria.
• Attend any necessary training/meetings to be up to date on protocol changes and available training.
• Other duties may include, but are not limited to, outbound calls, copying, faxing, etc.
  
  

Below are additional functions of the job for Patient Contact Center Representatives that will perform as clinical agents: (This list may not include all the duties that may be assigned.)

• Provide medical guidance via telephone using our telephone communication access protocol, clinical triage algorithms, and clinical judgment.
• Document all medical advice given over the phone.
• Schedule appointments using clinical prioritizing protocols and our scheduling policies.
• LPNs and Registered Nurses answer calls and questions from Patient Contact Center Representatives and can triage high acuity patients.
  
  

Qualifications

EDUCATION:

• High School diploma or equivalent.
  
  

Experience

• Prefer minimum of one year experience in a call center environment.
• Knowledge of XPM and CRM system desired.
• Familiar with automated call distribution, IVR, and skill-based routing systems.
• Previous customer service experience required.
  
  

LICENSURE / CERTIFICATION

• Representatives that are performing as Clinical Agents require at least one of the following licensures or certificates.
• MA diploma or certificate (1), LPN (2) or Registered Nurse (3).
  
  

Knowledge, Skills, And Abilities

• Knowledge of XPM/EHR and Contact Recorder desired.
• Familiar with automated call distribution, IVR, and skill-based routing systems.
• Must have strong verbal, written, and interpersonal communication skills.
• Experience with coaching and mentoring employees.
• Demonstrates ability to work well in a team environment.
• Strong multi-tasking skills.
• Attention to detail, accuracy and timeliness are critical.
• General PC knowledge including Microsoft Office, Internet, and Email.
• Needs to be proficient in Power Point.
  
  

TYPICAL WORKING CONDITIONS

• Patient-facing
• May be either full time remote/telework or rotate working in the office and remote/telework.
• This job must be U.S. based.
• Working in a professional office environment.
• The position involves high & frequent call volumes.
• Environment requires ability to multi-task, communicate clearly & concise, data entry for extended period of times.
• Will require sitting for long periods of time.
  
  

Other Physical Requirements

• Vision
• Sense of sound
• Sense of touch
  
  

PI272585082

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at Pediatric Associates Family of Companies by 2x

Get notified about new Medical Assistant jobs in Laguna Niguel, CA.

MEDICAL ASSISTANT - ALISO VIEJO URGENT CARE

MEDICAL ASSISTANT - SAN CLEMENTE URGENT CARE

MEDICAL ASSISTANT - NEWPORT BEACH INTERNAL MEDICINE

MEDICAL ASSISTANT - LAGUNA BEACH FAMILY MEDICINE

MEDICAL ASSISTANT - NEWPORT BEACH URGENT CARE

Non-Medical Caregiver / Personal Care Assistant

X-ray Tech/Medical Assistant sign-On bonus offered

Non-Medical Caregiver / Personal Care Assistant

MEDICAL ASSISTANT II - SAN CLEMENTE URGENT CARE

MEDICAL ASSISTANT - SAN CLEMENTE FAMILY MEDICINE

Non-Medical Caregiver / Personal Care Assistant

MEDICAL ASSISTANT - NEWPORT BEACH INTERNAL MEDICINE

MEDICAL ASSISTANT - NEWPORT BEACH FAMILY MEDICINE

MEDICAL ASSISTANT - LAGUNA HILLS FAMILY MEDICINE

MEDICAL ASSISTANT - NEWPORT BEACH FAMILY MEDICINE

Certified Medical Assistant Front and Back Office

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.