Medical Support Assistant (OA)

Military Treatment Facilities under DHA; Tacoma (WA); On-site; USD 33,000 - 42,000; Full time

Job summary

Military Treatment Facilities under DHA is seeking a Medical Support Assistant (Office Automation) in the Dept. of Family Medicine on a Direct Hire Solicitation.

The role involves greeting patients, managing phone and secure messaging, scheduling and coordinating appointments, and maintaining electronic and paper medical records. The position requires at least one year of specialized experience or equivalent education and a qualified typist capable of 40 words per minute with minimal errors.

Qualifications

• One year of specialized experience in a medical clinic performing clerical or administrative support, including greeting patients, managing phone and secure messaging, scheduling and coordinating appointments, maintaining electronic and paper medical records, preparing routine correspondence and reports, and supporting patient in‑and out‑processing.
• Education: Four years of education above high school in accredited business/secretarial/technical school, junior college, college or university.
• Combination of Education and Experience: a combination may qualify if the computed percentage is at least 100%.

Responsibilities

• Greet patients and manage front-desk activities, including scheduling and coordinating appointments.
• Handle phone and secure messaging systems for patient communication.
• Maintain electronic and paper medical records and prepare routine correspondence and reports.
• Assist patient in‑and out‑processing as needed.
• Support clinic operations and basic administrative tasks as part of the medical support team.

Skills

Typing 40 wpm

Administrative support

Education

Four years of education above high school

Job description

About the Position

The incumbent serves as a Medical Support Assistant (Office Automation) for the Dept. of Family Medicine. This is a Direct Hire Solicitation.

Who May Apply

US Citizens. In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes performing clerical or administrative support in a medical clinic, including greeting patients, managing phone and secure messaging systems, scheduling and coordinating appointments, maintaining electronic and paper medical records, preparing routine correspondence and reports, and supporting patient in‑and out‑processing. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS‑04). OR Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages.

Proficiency Required

This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.