Medical Support Assistant (OA)

US Military Treatment Facilities under DHA; Tacoma (WA); On-site; USD 32,000 - 42,000; Full time

Job summary

US Military Treatment Facilities under DHA seeks a Medical Support Assistant (Office Automation) for the Department of Family Medicine. The role involves greeting patients, handling calls and secure messaging, and coordinating appointments.

You will maintain electronic and paper medical records and prepare routine reports to support patient in- and out-processing. Qualified candidates have specialized medical-clerical experience, a credentialed typing speed of 40 wpm, and strong organizational

Qualifications

• One year of specialized experience in medical clerical work.
• Typing speed 40 words per minute with minimal errors.
• Experience greeting patients and handling phone/secure messaging.
• Ability to schedule appointments and maintain records.

Responsibilities

• Greet patients and direct them to appropriate services.
• Manage phone and secure messaging systems for patient contact.
• Schedule and coordinate patient appointments.
• Maintain electronic and paper medical records.
• Prepare routine correspondence and reports.
• Support patient in- and out-processing.

Skills

Typing 40 wpm

Medical clinic clerical

Education

4 years education beyond high school

Job description

The incumbent serves as a Medical Support Assistant (Office Automation) for the Dept. of Family Medicine.

This is a Direct Hire Solicitation Who May Apply: US Citizens

In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized Experience:

One year of specialized experience which includes performing clerical or administrative support in a medical clinic, including greeting patients, managing phone and secure messaging systems, scheduling and coordinating appointments, maintaining electronic and paper medical records, preparing routine correspondence and reports, and supporting patient in- and out-processing. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04).

OR Education:

Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.

OR Combination of Education and Experience:

A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages.

Proficiency Required:

This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.