Medical Support Assistant (Office Automation)

Military Treatment Facilities under DHA; Tacoma (WA); On-site; USD 37,000 - 52,000; Full time

Job summary

Madigan Army Medical Center in Tacoma, WA is seeking staff to greet patients, provide front desk support, and route appointments within the Audiology Services. This Direct Hire Solicitation targets qualified US citizens with relevant education or experience.

The role emphasizes customer service, coordination of schedules, and processing in automated medical systems to support clinical workflows in the Department of Surgery.

Qualifications

• One year of specialized experience greeting patients and scheduling appointments.
• Education: four years above high school in a relevant field.
• Combination of education and experience may qualify, as long as 100% is met.

Skills

Greeting patients and visitors

Scheduling medical appointments

Managing automated systems

Education

Four years of education above high school in a relevant field

Job description

About the Position:

This position is located within the Department of Surgery, Audiology Services, at Madigan Army Medical Center in Tacoma, Washington. This is a Direct Hire Solicitation

Who May Apply:

US Citizens In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes greeting patients and visitors, scheduling medical appointments, and managing automated medical systems. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04). OR Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages.