Medical Support Assistant (Medical Receptionist)

Customer Value Partners, Inc.; Aurora (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking Medical Support Assistants to join their team at a VA Clinic. This role involves scheduling patient appointments, providing reception support, and managing medical records. The ideal candidate will be proficient in computer programs, have a strong customer service background, and be familiar with medical terminology. This position offers a dynamic work environment where you can contribute to meaningful healthcare solutions while enjoying competitive pay and benefits. Join a dedicated team committed to making a difference in patient care and supporting the community.

Qualifications

• Ability to pass a required level of security clearance.
• Proficient in computer programs such as spreadsheets and word processing.

Responsibilities

• Schedule and manage patient appointments and consults.
• Provide reception support and manage insurance documentation.
• Assist in arranging transportation for eligible patients.

Skills

Customer Service

Typing (50 wpm)

Computer Proficiency

Medical Terminology

Education

High School Diploma or GED

Job description

Overview

CVP is recruiting Medical Support Assistants (MSA) to support the Jewell VA Clinic located at 1400 E. Jewell Ave., Aurora, CO 80012. Clinic hours are Monday – Friday, 7:00 am – 6:00 pm; the MSA will work an 8-hour shift within these business hours. Schedules will be determined by the clinic and may rotate as needed.

Position Pays:

• With Benefits $22.29/hr
• Without Benefits $27.22/hr

Responsibilities

• Schedule, cancel, and re-schedule patient appointments and/or consults; enter no-show information; prepare for clinic visits; and monitor appointments and consults.
• Provide general reception support in the Release of Information (ROI) offices at various medical centers.
• Scan insurance cards, protect secure information, and complete all insurance buffer (ICB) encounters required by ICB.
• Scan records and documents into an Electronic Medical Record (EMR) to support HIM functions at medical centers.
• Make outgoing and receive incoming phone calls.
• Review requests for reimbursement of travel costs and reconcile claims/vouchers for payments using electronic systems.
• Review ambulance claims for eligibility and payment.
• Assist in arranging transportation for eligible patients and work with clinical teams to request appropriate mode of transportation.

Qualifications

• Ability to pass a required level of security clearance (US Citizenship Required).
• Proficient in computer programs such as spreadsheets and word processing; able to log in and operate effectively.
• Type at least 50 wpm with minimal errors (typing test required).
• High School diploma or GED equivalent.
• Familiarity with medical and hospital terminology and/or clinics.
• Technically proficient to meet government requirements; training on appointment management, VA policies, and procedures will be provided by SFVAHS.
• Minimum of six (6) months of customer service experience.

All candidates must be able to:

• Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift.
• Lift up to 50 lbs from floor to waist.
• Lift up to 20 lbs.
• Carry up to 40 lbs a reasonable distance.
• Push/pull with 30 lbs of force.

About CVP

CVP is an award-winning healthcare, technology, and consulting services firm solving critical problems for healthcare, national security, and public sector clients. We help organizations achieve lasting transformation.

CVP is an Equal Opportunity Employer dedicated to actively recruiting individuals and providing advancement opportunities based on merit and legitimate job qualifications. We ensure that all associates receive equal opportunities based on their personal qualifications and job requirements. CVP strictly prohibits any form of discrimination or harassment.

At CVP, we cultivate a work environment that encourages fairness, teamwork, and respect among all employees. We are committed to maintaining a workplace where everyone can grow both personally and professionally.