Remote Medical Support Assistant (Medical Receptionist)

Lensa; Durham (NC); Remote; USD 30,000 - 40,000; Full time

Job summary

Join a dedicated healthcare team as a Remote Medical Support Assistant in Durham, NC. This full-time entry-level position involves managing patient appointments, supporting medical information functions, and ensuring efficient communication. Ideal candidates will have strong English skills and proficiency in computer programs. If you're looking to start your career in healthcare, apply now!

Qualifications

• Minimum of six months clerical, office, or customer service experience.
• Ability to pass security clearance.

Responsibilities

• Manage patient appointment scheduling and cancellations.
• Support Release of Information offices across medical centers.
• Handle incoming and outgoing calls efficiently.

Skills

English Communication

Computer Proficiency

Customer Service

Education

Related Education

Job description

Remote Medical Support Assistant (Medical Receptionist)

Apply now to join a dedicated healthcare team supporting the Durham VA Medical Center in Durham, NC. This full-time, entry-level position offers a Monday-Friday schedule with potential weekend rotations, providing competitive compensation.

Responsibilities

1. Manage patient appointment scheduling, cancellations, and preparations for clinic visits.
2. Support the Release of Information (ROI) offices across medical centers.
3. Scan insurance cards, secure confidential information, and handle insurance buffer encounters.
4. Support HIM functions by scanning records into Electronic Medical Records (EMR).
5. Handle incoming and outgoing calls efficiently.
6. Review travel reimbursement requests and reconcile claims using electronic systems.
7. Verify ambulance claims for eligibility and payment.
8. Coordinate transportation for eligible patients in collaboration with clinical teams.

Qualifications

1. U.S. citizen with clear English communication skills.
2. Proficient in computer programs including spreadsheets and word processing; typing speed of 40-50 wpm with minimal errors.
3. Experience with heavy phone and computer usage.
4. Knowledge of medical and hospital terminology preferred.
5. Ability to pass security clearance (NACI-level background check).
6. Minimum of six months clerical, office, or customer service experience, or one year of related education or experience.
7. Ability to perform physical tasks such as lifting up to 50 lbs and other mobility requirements.

Note: No sponsorship is available for this position.