Medical Support Assistant — Front Desk & Scheduling (Remote)

Aptive; Hampton (VA); Hybrid; USD 54,442,752 - 61,992,000; Full time

Job summary

Aptive is seeking a Medical Support Assistant (MSA) to support the Hampton VA Healthcare System in patient scheduling, reception, and administrative coordination. The role keeps clinics running and Veterans cared for, with a focus on front-line service and efficient patient flow.

You will handle scheduling, testing, and messages across departments, ensuring HIPAA-compliant, high-quality service in a busy VA environment. This is a full-time contract with regular daytime hours.

Qualifications

• U.S. citizenship is required.
• Six months of clerical, office, or customer service experience, or one year of education beyond high school.
• Typing speed of at least 40 WPM.
• Proficiency in spoken and written English.
• Experience with electronic medical records and scheduling systems.
• Strong customer service skills and ability to work independently.
• Ability to maintain HIPAA confidentiality.

Responsibilities

• Schedule, cancel, and reschedule patient appointments in VistA Scheduling (GUI) and CPRS.
• Respond to VistA/CPRS alerts, scan insurance cards, and complete Insurance Capture Buffer (ICB) encounters.
• Assist Veterans with My HealtheVet secure messaging enrollment and relay messages between patients and providers.
• Provide reception and front-line customer service in outpatient clinics, call centers, Eligibility, and Release of Information offices.
• Support Community Care: contact Veterans, schedule with community providers, follow up on appointments, and index returned medical records.
• Process beneficiary travel reimbursement claims and assist with transportation coordination.
• Scan and upload outside medical records into the EMR to support Health Information Management.

Skills

Typing 40 WPM

Customer service

HIPAA compliance

EMR systems

Scheduling systems

English proficiency

Education

High school diploma or equivalent

Tools

VistA Scheduling

CPRS

Job description

Aptive is seeking a Medical Support Assistant (MSA) to support the Hampton VA Healthcare System in patient scheduling, reception, and administrative coordination. The role keeps clinics running and Veterans cared for, with a focus on front-line service and efficient patient flow.

You will handle scheduling, testing, and messages across departments, ensuring HIPAA-compliant, high-quality service in a busy VA environment. This is a full-time contract with regular daytime hours.