Medical Support Assistant - Clinic Scheduling & Admin

US-Department-of-Veterans-Affair; San Francisco (CA); On-site; USD 42,000 - 63,000; Full time

Job summary

The Medical Support Assistant (MSA) at the U.S. Department of Veterans Affairs Community Living Center provides clerical and administrative support to the health care team, including coordinating appointments and maintaining patient records.

MSAs interact with clinicians, schedule procedures, and manage patient communications to facilitate timely care while adhering to VA policies and privacy standards.

Qualifications

• High school diploma or GED required.
• Ability to communicate with patients and health care staff.
• Knowledge of medical terminology to support patient care.

Responsibilities

• Answer phones, greet patients, and schedule appointments.
• Review patient records and demographics; verify insurance.
• Coordinate referrals and liaise with clinical staff for care coordination.

Skills

Medical terminology

Patient communication

Scheduling

Office software

Education

High school diploma or GED

Tools

Electronic scheduling systems

Electronic health records (EHR) systems

Job description

The Medical Support Assistant (MSA) at the U.S. Department of Veterans Affairs Community Living Center provides clerical and administrative support to the health care team, including coordinating appointments and maintaining patient records.

MSAs interact with clinicians, schedule procedures, and manage patient communications to facilitate timely care while adhering to VA policies and privacy standards.