Patient Care Admin & Scheduling Specialist

Veterans Health Administration; Dayton (OH); On-site; USD 41,000 - 54,000; Full time

Job summary

The Advanced Medical Support Assistant (A/MSA) at Dayton VA Medical Center provides clerical and logistical support to the patient care team. The AMSA manages patient flow and interfaces with PC and Vista applications and the Federal EHR on inpatient units and in the ER.

Applicants pending educational or certification requirements may be referred and tentatively selected, but may not be hired until all requirements are met.

Qualifications

• US citizenship requirement for employment.
• English proficiency in speaking and writing as per VA guidance.
• High school diploma or GED; additional certificates acceptable.
• May qualify under grandfathering provisions for current VA employees.

Responsibilities

• Answer phones, greet patients, relay messages to staff.
• Schedule, cancel, and modify appointments per scheduling guidelines.
• Verify provider orders and update demographics/insurance at check-in.
• Coordinate transfers to other VA facilities or outside hospitals.
• Monitor appointment requests from multiple electronic sources.

Skills

Collaboration across clinicians

Prioritization & organization

Verbal and written communication

Healthcare process knowledge

Policies & procedures knowledge

Education

High school diploma or GED

Proficiency certificate from state board

Tools

Vista

Federal EHR

PC applications

Job description

The Advanced Medical Support Assistant (A/MSA) at Dayton VA Medical Center provides clerical and logistical support to the patient care team. The AMSA manages patient flow and interfaces with PC and Vista applications and the Federal EHR on inpatient units and in the ER.

Applicants pending educational or certification requirements may be referred and tentatively selected, but may not be hired until all requirements are met.