Medical Support Assistant - Patient Scheduling & Care Admin

US-Department-of-Veterans-Affair; Lincoln (NE); On-site; USD 42,000 - 54,000; Full time

Job summary

The Medical Support Assistant (MSA) for VA Care in the Community (CITC) serves as an initial contact for units and clinics, handling patient scheduling, orders, and basic data entry in medical systems. Proficiency in English and basic computer tools is required.

Qualifications include a US citizenship, a high school diploma or GED, and knowledge of medical terminology. The role grows through GS-3 to GS-5 with increasing responsibilities for scheduling and patient communications.

Qualifications

• Knowledge of basic medical terminology to assist in patient care.
• Knowledge of scheduling and patient messaging processes.

Responsibilities

• Schedule patient appointments in clinical settings.

Skills

Medical terminology

Customer service

Computer literacy

Scheduling appointments

Communication skills

Education

High school diploma or GED

Tools

Scheduling software

Electronic health records (EHR)

Office automation software

Phone systems

Faxing/Scanning tools

Job description

The Medical Support Assistant (MSA) for VA Care in the Community (CITC) serves as an initial contact for units and clinics, handling patient scheduling, orders, and basic data entry in medical systems. Proficiency in English and basic computer tools is required.

Qualifications include a US citizenship, a high school diploma or GED, and knowledge of medical terminology. The role grows through GS-3 to GS-5 with increasing responsibilities for scheduling and patient communications.