Medical Support Assistant – Aurora, CO

Jamison Professional Services, Inc; Aurora (CO); On-site; USD 47,000 - 50,000; Full time

Benefits offered by this job

Remote work

Job summary

Jamison Professional Services, Inc. is seeking a Medical Support Assistant for a 100% remote role located near VISN 19 VA Medical Center eligibility.

You will support Veterans by scheduling appointments, coordinating referrals, maintaining patient data, and delivering courteous customer service. The position requires strong communication, 50+ wpm, familiarity with EMR/EHR, and the ability to work independently in a remote setting.

Qualifications

• High School Diploma or GED required.
• Must reside in the United States.
• Minimum of 6 months of customer service experience.
• Typing speed of 50+ words per minute.
• Experience with medical scheduling or healthcare administration.
• Knowledge of medical terminology.
• Experience with EMR/EHR and VA systems is a plus.

Responsibilities

• Schedule and coordinate patient appointments in accordance with VA policies.
• Process Community Care referrals using VA systems.
• Maintain accurate patient demographic information.
• Coordinate care with community healthcare providers.
• Answer incoming calls professionally and provide excellent customer service.
• Document information accurately within VA electronic health record systems.
• Monitor consults and appointment status to ensure timely completion.
• Utilize Microsoft Office Suite and VA applications daily.
• Maintain HIPAA compliance and protect sensitive patient information.
• Perform additional administrative duties as assigned.

Skills

Customer service

Remote work

Medical terminology

Typing 50+ wpm

EMR/EHR experience

Phone etiquette

Scheduling

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office Suite

EMR/EHR systems

Job description

Jamison Professional Services, Inc. (“Jamison”) is currently seeking a qualified and motivated candidate for the position of Medical Support Assistant.

Job Title: Medical Support Assistant – Aurora, CO

This is a 100% remote position for candidates residing within 50 miles of an eligible VISN 19 VA Medical Center.

DESCRIPTION OF SERVICES:

As a Medical Support Assistant, you will assist Veterans by scheduling appointments, coordinating community care referrals, maintaining patient information, and providing outstanding customer service while supporting VA healthcare operations.

Hourly Rate: $22.99+ Benefits

Responsibilities:

• Schedule and coordinate patient appointments in accordance with VA policies.
• Process Community Care referrals using VA systems.
• Maintain accurate patient demographic information.
• Coordinate care with community healthcare providers.
• Answer incoming calls professionally and provide excellent customer service.
• Respond to patient and provider inquiries regarding services.
• Document information accurately within VA electronic health record systems.
• Monitor consults and appointment status to ensure timely completion.
• Utilize Microsoft Office Suite and VA applications daily.
• Maintain HIPAA compliance and protect sensitive patient information.
• Perform additional administrative duties as assigned.

REQUIRED AND DESIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• High School Diploma or GED
• Must reside in the United States
• Minimum of 6 months of customer service experience
• Knowledge of medical terminology
• Typing speed of 50+ words per minute
• Strong verbal and written communication skills
• Computer proficiency
• Ability to work independently in a remote environment
• Experience in medical scheduling or healthcare administration
• Previous experience with electronic medical records (EMR/EHR)
• Experience in a call center or healthcare customer service environment
• Preferred: Familiarity with VA systems such as CPRS, VistA, HSRM, PPMS, CTM, or similar healthcare applications is highly desirable.

Location: Remote

Schedule: Monday – Friday 8:00am – 4:30pm, excluding federal holidays.

Clearance Level Required:

Employment is contingent upon successfully completing any required background checks, in accordance with applicable law.

JAMISON CORPORATE OVERVIEW:

Jamison Professional Services, Inc. (Jamison) is a Service-Disabled, Veteran-Owned Small Business (SDVOSB), certified Minority Business Enterprise (MBE) headquartered in metropolitan Atlanta, Georgia. We specialize in providing professional management, administrative, healthcare, court reporters and transcriptionist experts, and document/ record and telehealth operational support solutions to U.S. Government, State, and commercial clients. Jamison is a nationwide professional staff augmentation company, that helps commercial clients and government agencies expand their talent acquisition reach by sourcing, assessing, developing, and managing the talent that enables them to be successful. Jamison offers a wide range of employment opportunities in the commercial and government sectors. We seek employees who share our values of service excellence, integrity, and professionalism. Jamison affords equal employment opportunity to all individuals, regardless of race, creed, color, religion, gender, national origin, ancestry, age, marital status, veteran status, disability, medical condition, gender identity, or sexual orientation. Our employees, as well as applicants and others with whom we do business, will not be subjected to sexual, racial, religious, ethnic, or any other form of unlawful harassment and/or discrimination. In addition, Jamison adheres to the equal employment opportunity requirements of all states and localities in which it does business. Jamison’s commitment to equal opportunity is applied through every aspect of the employment relationship, including, but not limited to, recruitment, selection, placement, training, compensation, promotion, transfer, termination, and all other matters of employment. Applicants may be required to successfully complete an online assessment to determine qualifications for positions requiring specific skills.