Medical Support Assistant (Advanced)

U.S. Department of Veterans Affairs; Shreveport (LA); On-site; USD 40,000 - 65,000; Full time

Job summary

The Advanced Medical Support Assistant at the U.S. Department of Veterans Affairs supports patient care teams within a PACT or Specialty Care setting.

The role emphasizes coordinating clinic utilization, maintaining open communication with patients and the care team, and assisting with discharge communications between inpatient and outpatient services. Responsibilities include managing follow-up tracking for tests and consults, and facilitating secure messaging with patients and other facilities

Responsibilities

• Coordinate with the patient care team to review clinic utilization using reports and maintain clinic readiness.
• Develop and maintain effective communication with patients, interdisciplinary teams, VA facilities, and external agencies; facilitate secure messaging and follow-up tracking.
• Assist with patient discharge communications between inpatient and outpatient settings and coordinate consults and tests as needed.

Job description

The Advanced Medical Support Assistant is assigned to a Patient Aligned Care Team (PACT) model or a Specialty Care Setting involved in a PACT model. The PACT team let is a primary care team that generally consists of a primary care provider (MD, NP, PA), registered nurse care manager, clinical associate (LPN or medical assistant/health technician) and an administrative associate (MA/MSA/health technician).

Duties

Total Rewards of a Allied Health Professional

The Advanced MSA coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments. They develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; facilitate/process secure messaging with the patient and team; notify patients of normal lab results; develop and manage a tracking system for follow up care such as consults, tests, etc.). Other assignments at this level include, but are not limited to:

Requirements