Medical Support Assistant (Advanced)

U.S. Department of Veterans Affairs; Hammond (LA); On-site; USD 45,000 - 59,000; Full time

Job summary

The Medical Support Assistant (Advanced) position is based in the Hammond Community Based Outpatient Clinic of the Southeast Louisiana Veterans Health Care System. It handles receipt, intake, and indexing of health and administrative information to support patient care.

Typical duties include coordinating clinic utilization, maintaining effective communication with the patient care team, and managing follow-up tasks and pre-visit requirements.

Qualifications

• Education recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.

Responsibilities

• Coordinates with the patient care team to review clinic utilization using reports.
• Monitors clinic setup and makes adjustments to support patient care.
• Maintains effective communication with patients, interdisciplinary team, VA medical centers, and other agencies to support patient care.
• Manages a tracking system for follow-up care such as consults and tests.
• Enters appropriate information into the electronic record and reviews pre-appointment requirements.
• Informs providers about shared patients between VA facilities and community care.

Education

Education recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions

Job description

• Department: Department of Veterans Affairs

This Medical Support Assistant (Advanced) position works in the Hammond Community Based Outpatient Clinic (CBOC) in the Medical Administration Service of the Southeast Louisiana Veterans Health Care System and is physically located in Hammond, Louisiana performing duties related to the receipt, intake, and indexing of health and administrative information.

Key Responsibilities

Total Rewards of a Allied Health Professional The Medical Support Assistant (Advanced) works collaboratively in an interdisciplinary coordinated care delivery model (patient aligned care team or other specialty care setting) in the Hammond CBOC. The primary duties of the Medical Support Assistant (Advanced) may include but are not limited to: Coordinates with the patient care team to review the clinic utilization by using various reports.

Ensures that the clinic setup is closely monitored to effectively support the needs of the clinic, and makes any necessary adjustments. Develops and maintains effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies to support patient care. Manages a tracking system for follow up care such as consults and tests. Participates in team huddles and team meetings to manage and plan patient care.

Adjusts the flow and sequencing of the work to meet team and patient needs. Enters appropriate information into the electronic record. Monitors pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work). Manages electronic wait list to verify and validate accuracy and resolve issues. Informs providers about shared patients (those who receive their care at multiple VAs or those who have care in the community).

Work Schedule: Typically, Monday-Friday, 7:30 a.m. - 4:00 p.m., Schedule subject to change based on needs of the facility. Telework: Not available. Virtual: This is not a virtual position. Functional Statement #: 629-00159F. Relocation/Recruitment Incentives: Not authorized. Permanent Change of Station (PCS): Not authorized.

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $45409 – $59031/yr.

What is the application deadline?

Applications close on 2026-11-02.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.