Advanced Medical Support Assistant

U.S. Department of Veterans Affairs; Shenandoah (IA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Federal benefits

Job summary

Veterans Health Administration seeks an Advanced Medical Support Assistant (AMSA) in Outpatient Services Scheduling to facilitate smooth patient access, scheduling, and processing in electronic health records. The role emphasizes frontline patient contact, data entry, and adherence to scheduling directives within VA systems.

Responsibilities include greeting patients, coordinating appointments, processing orders, and maintaining clinic grids while supporting clinic access contingency plans and

Qualifications

• High school education or equivalent required; verification through transcript or diploma.
• Knowledge of medical terminology and patient data handling.
• Ability to use data systems to process appointments and patient information.

Responsibilities

• Greet and check in patients; assist with mobile check-in.
• Schedule and coordinate patient appointments and clinic flow.
• Process provider orders and manage patient records in EMR.
• Answer phones and route calls; provide patient support and guidance.
• Prepare for clinic; monitor recall lists and ensure forms are completed.

Skills

Customer service

Scheduling

Medical terminology

Education

High school diploma or equivalent

Tools

Electronic medical records

Data entry software

Job description

• Department: Department of Veterans Affairs

The Advanced Medical Support Assistant (AMSA) with Outpatient Services Scheduling (OSS) work impacts the administrative aspect of patient care including access, scheduling/coordinating appointments using advanced clinic access principles, collecting and updating demographic and insurance information, patient processing and customer service.

Key Responsibilities

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional The Advanced Medical Support Assistant (AMSA) is responsible for functions such as serving as an in initial point of contact for the units, clinics, patient, to include, but not limited to, scheduling patient appointments, tracking, reviewing, and responding to electronic orders, consults, and other elements in the electronic medical record and medical systems.

The AMSA position requires a practical knowledge of computerized data entry, information processing systems and software related to patient care, the healthcare systems organization and services, basic rules and regulations governing visitors and patient treatment, knowledge of standard procedures, utilizing medical records, and medical terminology.

Major duties include (but not limited to): Customer Service Greet and check in patients, assist patients with mobile check-in if needed. Gather medical information if needed. Refer patients to appropriate member of health care team as needed. Report backlogs, difficulties in meeting deadlines, uncooperative physicians. Document complaints.

Ability to identify customer's concerns, perform the tasks required to resolve the issues accurately and timely, and follow-up as necessary to ensure a satisfactory resolution. Perform receptionist duties. Monitor copying and faxing. Answer and route incoming phone calls. Maintain Medical Charts Generate patient workload reports and monitors activity. Serve as a technical advisor and liaison. Respond to secure messages. Respond to appointment requests.

Scheduling Expectations Follow the current VA Scheduling Directive and Minimum Scheduling efforts. Administrative duties Check Recall Reminder lists to avoid delinquencies. Prepare for clinic including printing appointment and clinic lists. Monitor ICB and patient demographics. Ensure encounter forms are completed. Ensure recalls are completed daily. Consult report clean up daily. Routinely review of active/pending consults daily.

Interpret, verify, and disposition of provider orders. Complete reports. Monitor appointments for area of responsibility. Monitor and maintain clinic grids with supervision. Process all transfer to other facilities. Assist with clinic access contingency plans by adjusting appointment times, locations, or dates. Request medical records from Community Care providers and non-VA healthcare Institutions. Conduct special audits, studies or surveys as requested.

Collect complete and appropriate data for reporting purposes. Organize and implement quality assurance documents for supervisor. Enter and monitor work orders. Order supplies and equipment. Provide coverage for scheduling staff during intermittent shortages. Serves as a mentor to GS 3-5 MSAs Learn new processes to oversee training and implementation among other MSAs. Provide training during orientation and/or remedial for existing staff as needed.

Resolve daily workplace issues. Provide guidance to staff members to include changes in policies and procedures. Provide guidance to MSA staff on the most current VA Scheduling Directive and Minimum Scheduling efforts. Special Duties as assigned. Work Schedule: 40 hours per week, Monday-Friday. 8:00 am to 4:30 pm.

Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year). Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not available. Virtual: This is not a virtual position. Functional Statement #/ Position Title: 000000/ Medical Support Assistant Permanent Change of Station (PCS): Not Authorized

Requirements & Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

If selected, to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended, applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision: Copy of high school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official).

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $45409 – $59621/yr.

What is the application deadline?

Applications close on 2027-01-19.

Who is eligible to apply?

This position is open under the 'Fed Excepted' hiring path.