Advanced Medical Support Assistant (Specialty and Primary Care (PACT) Outpatient Clinics)

U.S. Department of Veterans Affairs; Hampton (VA); On-site; USD 55,000 - 71,000; Full time

Job summary

The U.S. Department of Veterans Affairs Hampton VAMC is seeking an Advanced Medical Support Assistant (AMSA) to support Specialty and Primary Care Outpatient Clinics.

The role focuses on scheduling, data entry, and coordination within an interdisciplinary care team to ensure timely and accurate patient care. Responsibilities include reviewing orders, updating demographics, and supporting PACT-oriented workflows.

Responsibilities

• Scheduling and coordinating patient appointments
• Entering and verifying provider orders per VHA guidelines
• Reviewing clinic schedules and ensuring accuracy of patient records

Job description

Advanced Medical Support Assistant (Specialty and Primary Care (PACT) Outpatient Clinics)

• Department: Department of Veterans Affairs

The incumbent serves as an Advanced Medical Support Assistant (AMSA) at the Hampton VAMC with the department of Health Administrations.

Key Responsibilities

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Major Duties and Responsibilities to include but not be limited to: Responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.

Scheduling, cancelling, re scheduling patients appointments and/or consults including imaging studies; Entering no show information daily; preparing for clinic visit by printing out the daily patient appointment list; monitoring both inpatient and outpatient appointments for area's or responsibility; Ensuring encounters forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information through insurance card buffer (ICB); Performing basic eligibility, printing the (EARR) encounter action required report for the area assigned daily.

Works collaboratively in an interdisciplinary coordinated care delivery model (i.e., patient aligned care team, or other specialty care setting where the patient aligned care team model is used such as Eye, ENT, Oncology, Women's Health, etc.). Coordinates with the patient care team (LPN, RN, Clinician/Provider, Social worker, Pharmacist, etc.).

to review the clinic utilization by using various report clinic utilization statistical summary, Encounter Action Required Report (EARR), clinic cancellations, specialty consults report, Consult Tracking Manager (CTM), recall delinquency report, secure messages, VeTEXT, VAR, as well as SAIL/ HEDIS metrics that directly impact the PACT team's metrics for patient care.

Work Schedule: 7:30am-4:00pm; 8:00am-4: 30pm, 8:30am-5:00pm Monday though Friday Compressed/Flexible: Not Authorized Telework: Not Authorized Virtual: This is not a virtual position. Functional Statement #: 00000 Permanent Change of Station (PCS): Not Authorized

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $54901 - $71371/yr.

What is the application deadline?

Applications close on 2026-11-02.

Who is eligible to apply?

This position is open under the 'Fed Competitive' hiring path.