Medical Support Assistant

U.S. Department of Veterans Affairs; Hines (IL); Presencial; USD 36.000 - 59.000; Jornada completa

Descripción de la vacante

Veterans Health Administration within the Department of Veterans Affairs is seeking an administrative support specialist at Edward Hines Jr. VA Hospital.

The role supports a broad range of clinic operations, scheduling, and inter-disciplinary care coordination. Responsibilities include reviewing consultations, coordinating care across primary, specialty, and community-based services, and ensuring efficient patient flow.

Formación

• Requires ability to perform administrative support tasks in a clinical setting.
• Transcript required to verify education; foreign degrees require equivalency certificate.

Responsabilidades

• Performs administrative support in an interdisciplinary care delivery model.
• Supports scheduling, referrals, CPRS review, and coordination of patient care.
• Assists with appointment coordination across multiple clinics and services.
• Handles call center tasks, consult processing, and community care coordination.

Descripción del empleo

• Department: Department of Veterans Affairs

This position provides administrative support services to Veterans residing in the Primary Service Area of the Edward Hines, Jr. VA Hospital. The Edward Hines Jr. VA is a 1A complex facility. "The 2-page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below."

Key Responsibilities

Functions or Scope of Assigned Duties: The MSA works collaboratively in an interdisciplinary coordinated care delivery model or other specialty care setting where the specialty care team model is used. Ancillary Services. Clinics that provide diagnostic studies and/or support services to assist in the provision of patient care.

Areas of service include, but are not limited to, Blind and Vision Rehabilitation, Diagnostic Laboratory, Nutrition and Food Service, Prosthetics, Radiology (x-rays and imaging), Recreation and Creative Arts Therapists (music, art, dancing, and drama), Social Work (housing, discharge, planning, family support), and Speech/Language Pathology. Call Center.

Centralized unit dedicated to multiple ancillary and interdisciplinary outpatient clinics that determine the need of the caller (i.e., scheduling, processing refill requests, reviewing CPRS, and routing clinical questions to appropriate clinical staff). Care in the Community (CitC). The local VA Community Care department is the 'clinic' that coordinates all patient services for Veterans outside the VA Healthcare System. Consult Management.

Includes the basic review and scheduling of patient consult appointments and further review of a specific clinics consults, (i.e., care in the Community consults, primary care provider entered consults and specific clinic consult listings). This review includes identification of status issues, (i.e. scheduled but not linked; scheduled to past appointment; significant findings, etc.) and taking appropriate action to fix such issues or referring to lead/supervisor for further action.

Direct Scheduling. Schedules routine appointments without a consult referral. Interdisciplinary Coordinated Care Delivery Models.

Coordination of care across all elements of the broader health care system, which may include primary care, mental health, specialty care, Call Center, and community care services and support. Patient Aligned Care Team (PACT). Team of health care professionals that provides comprehensive primary care in partnership with the patient, and the patient's personal support person(s), and manages and coordinates health care services consistent with agreed upon goals of care.

Patient Systems. Various software, hardware system products, and data portals used to transfer and capture information electronically used in the support of the daily operation of the unit.

These systems include, but are not limited to: Veterans Integrated System Technology Architecture (VistA), Computerized Patient Record System (CPRS), Vetlink, VistA Scheduling Graphical User Interface (VS GUI), Insurance Capture Buffer (ICB), VHA Support Service Center (VSSC), Fee Basis Claim System (FBCS), Bed Management Systems (BMS), Compensation and Pension Record Interchange (CAPRI), Veterans Benefit Management System (VBMS), Strategic Analytics for Improvement and Learning (SAIL), Patient Centered Management Model (PCMM), Picture Archiving and Communication System (PACS), Telecare Record Manager (TRM), Automated Call Delivery (ACD), Audio Care (AC), Business Intelligence Service Line (BISL), Scheduling Audit Tool (SAT), and Veterans Affairs Portal to view external medical records.

Patient systems names may vary from institutions and change over time. Specialty Clinics. A variety of specialized medical, surgical, and mental health outpatient clinics.

Services performed in the Specialty Care Clinics include, but are not limited to: Arthritis Clinic, Cardiology Clinic, Cardio-Thoracic Clinic, Chest/Pulmonary Clinic, Colorectal Clinic, Dermatology Clinic, Diabetes Education, Ears, Nose and Throat Clinic, Eye Clinic, Gastroenterology Clinic, General Surgery Clinic, Hand and Plastics Reconstruction Clinic, Liver Clinic, Metabolic/Endocrine Clinic, Neurology and Memory Disorder Clinic, Neurosurgery Clinic, Orthopedics Clinic, Podiatry Clinic, Proctology Clinic, Renal Clinic, Traumatic Brain Injury Clinic, Urology Clinic, and Vascular Clinic.

Specialty clinic names may vary from institutions and change over time. Performs other directly related duties as assigned. Work Schedule: Full Time, Monday - Friday, 6:30am - 5:00pm. May be required to work weekends. Tour of duty may vary based on the needs of the service. Telework: Not Suitable Virtual: This is not a virtual position Functional Statement #: 10567F GS3, 10568F GS4, 10569F GS5.

Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required

Requirements & Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $36259 – $59200/yr.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-10-23.

How many openings are available?

There are 11 openings for this position.

Who is eligible to apply?

This position is open under the 'Public' hiring path.