Medical Support Assistant (Advanced)

U.S. Department of Veterans Affairs; Columbia Township (MO); On-site; USD 54,000 - 70,000; Full time

Job summary

The VA Careers - Medical Support Assistant (Advanced) role in the Behavioral Health Service at Harry S. Truman VA Hospital in Missouri provides critical administrative and scheduling support to physicians, psychologists, nurses and therapists.

You will help with workload credit, CPRS data, and patient flow across PTSD, addictions, and therapy services. The position is Monday–Friday 8:00am–4:30pm with ad-hoc telework not available and on-site duties.

Qualifications

• High school diploma or equivalent required for GS-05/06.
• Documentation proving education may be requested during the application.

Responsibilities

• Identifies incomplete encounter information and communicates findings to providers.
• Ensures health/administrative information is in CPRS and provides receptionist duties.
• Screens/receives calls, determines nature of requests, and provides information under privacy rules.
• Responds to urgent written requests for medical information from hospitals/doctors.
• Schedules appointments and uses the Electronic Waiting List to manage workload.
• Provides administrative support to physicians, psychologists, nurses, and other staff; serves as timekeeper for the Behavioral Health Service.

Education

High School Diploma or equivalent

Job description

• Department: Department of Veterans Affairs

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans?

Key Responsibilities

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo The incumbent serves as a Medical Support Assistant (Advanced) for the Behavioral Health Service at Harry S. Truman VA Hospital.

The incumbent coordinates duties that directly support the Service in advanced scheduling efforts that facilitate performance measure success, consult referrals, and the overall establishment and maintenance of the flow of patient care throughout all teams within the service, to include the PTSD Clinical Team, Addictions Treatment Program, Behavior Health Recovery Team, Behavioral Medicine and Neuropsychological Services, and both telemed and therapy services at each CBOC.

The duties include but are not limited to: Identifies incomplete encounter information and communicates findings to providers to facilitate accurate workload credit and revenue collection. Ensures all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS). Performs receptionist customer service duties.

Screens/receives phone calls in a courteous manner, determine nature of requests, and provide the desired information using privacy rules. Responds to urgent written (faxed) requests for medical information from hospitals and/or doctors. Schedules appointments and utilizes the Electronic Waiting List accurately in a timely manner.

Provides administrative support to Physicians, Psychologists, Nurses, Advanced Registered Nurse Practitioners, Social Workers, and other administrative and professional staff throughout the Behavioral Health Service area.. Serves as timekeeper for entire Behavioral Health Service Line. Work Schedule: 8:00am-4:30pm, Monday-Friday Telework: Ad-hoc Virtual: This is not a virtual position.

Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements & Education

Documentation Requirements for Proof of High School Completion or higher if using post-high school education to substitute for experience at the GS-05, you must submit a copy of your unofficial or official college transcript with your application.

If selected, to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended, applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision: Copy of high school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official) There is no education substitution for the GS-6 grade level.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $53532 – $69591/yr.

What is the application deadline?

Applications close on 2026-10-30.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.