Medical Support Assistant (Advanced)

VA Detroit; Hagerstown (MD); On-site; USD 52,000 - 69,000; Full time

Job summary

VA Detroit is seeking a Medical Support Assistant (Advanced) for the Martinsburg VA Medical Center, Hagerstown Community Based Outpatient Clinic. In this role, you will play a crucial role in managing patient care logistics, including scheduling, access coordination, and customer service, contributing significantly to efficient healthcare delivery.

Qualifications

• Six months' clerical or customer service experience required.
• Proficient in written and spoken English.
• Ability to manage appointments and patient flow in a healthcare setting.

Responsibilities

• Collaborate with healthcare team to schedule and manage patient appointments.
• Collect and update patient information and manage waitlists.
• Ensure compliance with patient care standards and report on administrative functions.

Skills

Customer Service

Communication

Scheduling

Problem Solving

Education

High School Diploma

One year above high school

Job description

Join to apply for the Medical Support Assistant (Advanced) role at VA Detroit

4 days ago Be among the first 25 applicants

Join to apply for the Medical Support Assistant (Advanced) role at VA Detroit

Summary

The Advanced Medical Support Assistant (AMSA) serves in Primary Care Service for the Martinsburg VA Medical Center, Hagerstown Community Based Outpatient Clinic (CBOC). The work of an AMSA impacts the administrative aspect of patient care including: access, scheduling/coordinating appointments, collecting and updating demographic and insurance information, managing electronic wait lists, patient processing and customer service.

Summary

The Advanced Medical Support Assistant (AMSA) serves in Primary Care Service for the Martinsburg VA Medical Center, Hagerstown Community Based Outpatient Clinic (CBOC). The work of an AMSA impacts the administrative aspect of patient care including: access, scheduling/coordinating appointments, collecting and updating demographic and insurance information, managing electronic wait lists, patient processing and customer service.

Help Help

Duties

The AMSA works collaboratively in the interdisciplinary coordinated care delivery model (PACT) and performs receptionist duties, customer service, and other duties assigned for the proper and timely treatment of patients along with maintaining appointment schedules for one or more outpatient clinic. He/She must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs. Responsible for assuring that various aspects of staffing, training, compliance, reporting, quality assurance, and budgetary initiatives are met. The incumbent plays an integral role in identifying and developing ways to resolve problems with the administrative and clinical staff on access, customer service, patient flow, revenue, and data validation issues.

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo

• Work Schedule: Monday - Friday 8 AM - 4:30 PM
• Compressed/Flexible:Not Available
• Recruitment Incentive (Sign-on Bonus): Not Authorized
• Permanent Change of Station (Relocation Assistance): Not Authorized
• Telework: Not Available
• Virtual: This is not a virtual position.
• Functional Statement #: 00000
• Permanent Change of Station (PCS): Not Authorized
  
  

Help Help

Requirements

Conditions of Employment

RESUME REQUIREMENTS - Your resume must include the following information:

• Job Title (for each position)
• Description of duties (be as detailed as possible)
• Month and year start/end dates (e.g. June 2018 to April 2020) of employment
• Full-time or part-time status (include average hours worked per week)
• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• You may be required to serve a probationary period.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Must pass pre-employment physical examination.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
  
  

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement.

Basic Requirements

• Citizenship. Citizen of the United States. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.g.).
  
  

Experience and Education

• Experience. Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position, OR
• Education One year above high school, OR
• Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
  
  

GRADE DETERMINATIONS:

Medical Support Assistant (Advanced), GS-6

Experience. Experience: One year of experience equivalent to the [GS-5] grade level.

Experience is defined as experience that includes, but is not limited to: scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and pre-authorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.).

AND

Demonstrated Knowledge, Skills, And Abilities.

i. Ability to collaborate [and] communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff to accomplish team goal setting to ensure medical care to patients is met.

ii. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.

iii. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.

iv. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals as it relates to access to care.

v. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.

vi. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

Physical Requirements. VA Directive and Handbook 5019.

English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j.

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Additional information

Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status.

VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Read more

• Help Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

Help Help

Required Documents

To apply for this position, you must provide a complete Application Package which includes:

• Resume
  
  

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc.

• Cover Letter
• DD-214/ Statement of Service
• Disability Letter (VA)
• Other (1)
• Resume
• Separation Notice (RIF)
• SF-15
• SF-50/ Notification of Personnel Action
• Transcript
  
  

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

Referrals increase your chances of interviewing at VA Detroit by 2x

Sign in to set job alerts for “Medical Support Assistant” roles.

Hagerstown, MD $52,410.00-$68,130.00 1 day ago

Enrollment and Registration Assistant - WSCE Bowman Training Center

Medical Assistant - Blue Ridge Healthcare

Office Secretary- John R Marsh Cancer Center

Medical Assistant - Meritus Endocrinology

Medical Assistant - Primary Care - Liberty - Full Time with Benefits

Medical Assistant -Full Time with Benefits- Urgent Care Frederick

Optometric Technician - Medical Assistant

Medical Assistant - PRN - Toll House Urgent Care

Medical Assistant - Meritus Pediatric and Adult Medicine- Smithsburg

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.