Advanced Medical Support Assistant

U.S. Department of Veterans Affairs; Hamilton (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

The Advanced Medical Support Assistant position at the U.S. Department of Veterans Affairs is crucial for providing administrative support within Primary Care. This role involves collaborating with healthcare teams to enhance patient care delivery and requires strong organizational and communication skills. Candidates must have clerical experience or relevant education, ensuring they can effectively manage patient interactions and support healthcare processes.

Qualifications

• Six months of clerical, office, customer service, or administrative work.
• Proficient in English.
• Experience managing appointments and verifying patient demographics.

Responsibilities

• Provide administrative support and scheduling for patient care.
• Coordinate with healthcare teams to ensure efficient patient care delivery.
• Communicate effectively with patients and team members.

Skills

Effective collaboration

Communication skills

Organizational skills

Knowledge of healthcare processes

Proficiency in medical terminology

Education

High school diploma or equivalent

Job description

The Advanced Medical Support Assistant (MSA) position serves as the advanced Clerk for all Medical Support Assistant (MSA) roles and is a foundational position within Primary Care. The Advanced MSA provides administrative support and collaborates with patient aligned care teams (PACT), which include physicians, registered nurses, licensed practical nurses, and other team members.

Duties

The VA Healthcare System serving Ohio, Indiana, and Michigan (VISN 10) promotes a Whole Health System of care, empowering individuals to take charge of their health and well-being, enabling them to live fully. As an employee within this model, you will focus on creating personalized health plans for Veterans, fostering healing relationships and environments, and connecting Veterans to their communities. This approach aligns with the Veterans Health Administration Mission to honor Veterans by providing exceptional healthcare that enhances their health and well-being.

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo

Total Rewards of a Allied Health Professional

Major Duties:

Responsibilities include administrative support, scheduling, patient communication, and coordination with healthcare teams to ensure efficient patient care delivery.

Requirements

Qualifications

Applicants pending completion of educational or certification/licensure requirements may be considered tentatively but cannot be hired until all requirements are met.

Basic Requirements:

• U.S. Citizenship: Non-citizens may only be appointed when qualified citizens cannot be recruited, per VA policy.
• English Language Proficiency: Must be proficient in English.
• Experience/Education/Combination: Six months of clerical, office, customer service, or administrative work; OR one year above high school (transcripts required); OR an equivalent combination of experience and education (transcripts required).

Current VHA employees may qualify under the Grandfathering Provision if they meet specific criteria.

Grade Determinations

To qualify for GS-06, candidates must have one year of experience equivalent to GS-05, which includes scheduling, appointment management, verifying demographics, processing transfers, and basic eligibility and coverage requirements.

Candidates must demonstrate the following knowledge, skills, and abilities:

• Effective collaboration and communication with multidisciplinary healthcare teams.
• Ability to set priorities and organize work independently.
• Effective communication skills in various formats and with diverse audiences, including report preparation and patient concern resolution.
• Advanced knowledge of healthcare processes, policies, and procedures affecting patient access and flow.
• Proficiency in medical terminology related to clinical language.

Preferred Experience: Not applicable.

Reference: For more information, visit https://www.va.gov/ohrm/QualificationStandards/.

Physical Requirements:

The role is primarily sedentary but requires sitting, bending, walking, lifting, operating a computer, and managing multiple activities simultaneously.