Medical Support Assistant (Advanced)

U.S. Department of Veterans Affairs; Framingham (MA); On-site; USD 55,000 - 73,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking a Medical Support Assistant (Advanced) for the Boston VA Medical Center. This role involves supporting clinic operations, managing patient data, and ensuring high-quality customer service. Candidates must be U.S. citizens with relevant experience and skills. The position is full-time, Monday through Friday, with no remote options available.

Qualifications

• One year above high school or equivalent experience in clerical or administrative work.
• Experience in a clinic setting and familiarity with scheduling software.

Responsibilities

• Support clinic profile management and insurance data collection.
• Accurately enter data into VISTA and scan documents timely.
• Manage Community Care referrals and serve as a contact point for patient appointments.

Skills

Customer Service

Communication

Education

High School Diploma or equivalent

Job description

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Pay Range

This range is provided by the U.S. Department of Veterans Affairs. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range: $55,959.00/yr - $72,744.00/yr

Position Summary

This position is located at the Boston VA Medical Center. It is part of a standing register of eligible applicants, open until 09/23/2025, with initial referral cut-off around 06/02/2025, and subsequent reviews every other week as vacancies occur.

Responsibilities

• Support clinic profile management and insurance data collection from Veterans and eligible patients.
• Prepare correspondence and handle phone inquiries courteously, ensuring privacy and adherence to clinic processes.
• Accurately enter data into VISTA and scan documents timely.
• Promote Veterans registration for MyHealthyVet and kiosk use.
• Manage Community Care referrals and serve as a contact point for patient appointments and referrals.
• Pre-register Veterans, update demographics, and communicate effectively with patients across various needs.

Work Schedule and Conditions

Monday through Friday, day shift hours. No flexible, remote, or telework options. No relocation or recruitment incentives. Physical exertion may be required, including standing, bending, reaching, and lifting moderately heavy items.

Minimum Qualifications

• U.S. Citizen, proficient in English, and able to pass background/security checks.
• One year above high school or equivalent experience in clerical or administrative work.
• Experience in a clinic setting, familiarity with scheduling software, and high customer service skills.

Grade Determination

GS-06 requires one year of experience at the GS-05 level, demonstrating skills in clinic scheduling, customer service, and communication, along with knowledge of medical terminology and ability to collaborate with multidisciplinary teams.

Additional Information

Includes details on physical requirements, education, service credit, and benefits. Positions are in the Excepted Service, located across VA Boston Healthcare System facilities, with some locations eligible for bargaining unit coverage.