Medical Support Assistant (Advanced)

U.S. Department of Veterans Affairs; Brockton (MA); On-site; USD 55,000 - 73,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking a Medical Support Assistant (Advanced) to support clinic operations at the Boston VA Medical Center. The role involves managing appointments, updating patient information, and ensuring effective communication with Veterans. Candidates must be U.S. citizens with a high school diploma or equivalent and possess strong customer service skills. This position requires physical exertion and is not authorized for telework.

Benefits

Federal Employment Benefits

Qualifications

• One year of specialized experience in clinic scheduling and familiarity with medical terminology.

Responsibilities

• Support clinic profile management and update insurance information.
• Schedule and pre-register Veterans, ensuring effective communication.

Skills

Customer Service

Collaboration

Communication

Organizational Skills

Education

High School Diploma or Equivalent

Job description

Join to apply for the Medical Support Assistant (Advanced) role at U.S. Department of Veterans Affairs

Pay Range

This range is provided by the U.S. Department of Veterans Affairs. Your actual pay will depend on your skills and experience. Contact your recruiter for more details.

Salary Range

$55,959.00/yr - $72,744.00/yr

Position Summary

These Medical Support Assistant (Advanced) positions are based at the Boston VA Medical Center, serving various services. This is a standing register open until 09/23/2025, with initial referral cut-off around 06/02/2025, and subsequent reviews biweekly or as needed.

Responsibilities

• Support clinic profile management.
• Update insurance information for Veterans and eligible patients.
• Prepare correspondence and memos.
• Screen and handle phone calls courteously, respecting privacy rules.
• Enter data into VISTA accurately and scan documents within 24 hours.
• Promote Veteran registration for MyHealthyVet and kiosk usage.
• Follow procedures for Community Care referrals.
• Serve as the first contact for units, clinics, patients, and call centers regarding appointments and referrals.
• Schedule and pre-register Veterans, update demographics, and communicate effectively with patients.

Work Schedule

Monday to Friday, day shift. Specific hours to be determined.

Additional Details

• Not authorized for telework or remote work.
• No relocation or recruitment incentives.
• Physical exertion required; involves standing, reaching, bending, and lifting moderately heavy items.
• Proficiency in English required; background check and physical exam required.
• Participation in flu vaccination program mandatory.

Qualifications

Basic Requirements: U.S. citizenship, high school diploma or equivalent, or relevant experience, proficiency in English.

Grade Level GS-06: One year of specialized experience, including clinic scheduling, customer service, and familiarity with medical terminology. Demonstrated ability to collaborate, organize, communicate, and understand healthcare processes.

Additional Information

• Federal employment benefits apply.
• Positions are in the Excepted Service and may be filled at multiple locations within VA Boston Healthcare System.
• Applicants should submit recent SF-50 forms if applicable.
• Equal opportunity employer, encouraging persons with disabilities to apply.