Medical Support Assistant (Advanced)

U.S. Department of Veterans Affairs; Boston (MA); On-site; USD 55,000 - 73,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking a Medical Support Assistant (Advanced) at the Boston VA Medical Center. This role involves supporting clinic operations, managing patient data, and enhancing Veterans' access to healthcare services. Applicants must possess strong communication skills and a high school diploma or equivalent. This position is not authorized for remote work.

Qualifications

• One year of experience at GS-05 level with clinic experience.
• Proficiency in English required.

Responsibilities

• Support clinic profile management and insurance data collection.
• Accurately enter data into VISTA and handle patient inquiries.
• Assist with Community Care referrals and patient appointments.

Skills

Customer Service

Communication

Education

High school diploma or equivalent

Job description

Join to apply for the Medical Support Assistant (Advanced) role at U.S. Department of Veterans Affairs

Job Details

Location: Boston VA Medical Center, MA

Pay Range: $55,959 - $72,744 per year (based on skills and experience)

Summary

These positions serve as Medical Support Assistants (Advanced) across various services at the Boston VA Healthcare System. This open and continuous announcement (OCA) establishes a standing register of eligible applicants, closing on 09/23/2025, with initial review around 06/02/2025 and ongoing reviews as vacancies occur.

Responsibilities

• Support clinic profile management and insurance data collection.
• Prepare correspondence and handle phone inquiries courteously and efficiently.
• Accurately enter data into VISTA and scan documents timely.
• Promote Veterans registration and utilization of MyHealthyVet and kiosks.
• Assist with Community Care referrals and serve as a point of contact for patient appointments and referrals.
• Pre-register Veterans, update demographics, and communicate effectively with patients.

Work Schedule

Monday through Friday, day shift hours (to be determined). Not authorized for remote or telework arrangements.

Requirements

• U.S. Citizenship and proficiency in English.
• Selective Service Registration for males born after 12/31/1959.
• Background/security investigation and pre-employment physical.
• Participation in seasonal influenza vaccination program.

Qualifications

Basic Requirements: High school diploma or equivalent, or six months of relevant experience, and proficiency in English.

Grade Level GS-06: One year of experience at GS-05 level, with clinic experience and high customer service skills. Demonstrated ability to collaborate, prioritize, communicate effectively, and understand healthcare processes.

Additional Information

Includes details on physical demands, education substitutions, service credit, and application tips. Positions are in the Excepted Service with benefits aligned with federal employment standards.