Medical Support Assistant

Aptive Resources, LLC; United States; Remote; USD 32,000 - 42,000; Full time

Job summary

Aptive Resources, LLC is seeking a full-time Medical Support Assistant to support the VA South Texas Veterans Health Care System. The role is remote within 50 miles of San Antonio, TX, handling administrative care coordination, patient scheduling, and referrals.

You will verify Veteran demographics and insurance, process consultations, and maintain accurate records across VA systems, using Excel and EMR tools daily. Strong typing, terminology knowledge, and scheduling experience are essential.

Qualifications

• High school diploma or GED required.
• Minimum of 1 year of scheduling experience.
• Basic knowledge of medical terminology.
• Typing speed of 50+ WPM.
• Proficient in Microsoft Excel and comfortable with EMR systems.

Responsibilities

• Schedule, cancel, and reschedule appointments for Veterans with community providers.
• Process consults and referrals using VA systems.
• Verify and update Veteran demographic and insurance information while maintaining accurate records.

Skills

Typing 50+ WPM

Scheduling experience

Medical terminology

Microsoft Excel

Electronic medical record systems

Education

High school diploma or GED

Tools

Electronic Medical Records (EMR) systems

Microsoft Excel

Job description

Supporting the VA South Texas Veterans Health Care System, the full-time Medical Support Assistant will provide administrative care coordination, manage Veteran appointments, and process referrals while working remotely within 50 miles of San Antonio, TX.

Key responsibilities

• Schedule, cancel, and reschedule appointments for Veterans with community providers
• Process consults and referrals using various VA systems
• Verify and update Veteran demographic and insurance information while maintaining accurate records

Required qualifications

• High school diploma or GED required
• Minimum of 1 year of scheduling experience
• Basic knowledge of medical terminology
• Typing speed of 50+ WPM
• Proficient in Microsoft Excel and comfortable with electronic medical record systems