Medical Support Assistant

First Roles; Shreveport (LA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Federal health/vision/dental insurance

Job summary

First Roles at the Overton Brooks VA Medical Center in Shreveport, LA seeks a Medical Support Assistant to provide administrative medical support within a clinical team, handling scheduling, patient check-in, and order verification per VHA guidelines.

The MSA collaborates with primary care providers and other health professionals across clinic, inpatient, or call center settings. The role includes clerical duties, data accuracy, and adherence to national scheduling policies.

Qualifications

• Administrative medical support experience is preferred.
• Ability to interpret and verify provider orders according to scheduling guidelines.
• Familiarity with clinic operations and patient scheduling workflows.

Responsibilities

• Check patients in for appointments and schedule or re-schedule visits.
• Enter and monitor appointment status and wait lists; verify demographics and insurance.
• Process transfers and preauthorization requirements; support clinical team with workload credits.

Job description

The Medical Support Assistant (MSA) is assigned to the Overton Brooks VA Medical Center (OBVAMC) in Shreveport, LA. The MSA can be assigned to support a Patient Aligned Care Team (PACT), Specialty Care (i.e. Medicine Service, Surgical Service and Mental Health Service). The MSA is responsible for providing administrative medical support, including interpreting, and verifying provider orders in accordance with VHA national scheduling guidelines.

The Medical Support Assistant is a member for a clinical team that may consists of a primary care provider (MD, NP, PA), registered nurse care manager, clinical associate (LPN or medical assistant/health technician) and an administrative associate (MA/MSA/health technician). Duties may be performed in Clinic Based Outpatient Clinic (CBOC), Inpatient, Call Center, Outpatient Clinic, or Patient Aligned Care Team (PACT) model or a Specialty Care Setting involved in a PACT model.

Total Rewards of a Allied Health Professional

The MSA is responsible for providing administrative medical support, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.

Assignments at this level include, but are not limited to: Checking patients into appointments, scheduling, canceling, re- scheduling patient’s appointments and/or consults; Entering no-show information; monitoring the electronic wait list; preparing for clinic visits; Monitoring both inpatient and outpatient appointments for areas of responsibility; Ensuring encounter forms are completed in order to obtain appropriate workload credit; Verifying and updating demographics and insurance information; Processing all emergency and non-- emergency transfers to other VA facilities or private hospitals; Performing basic eligibility, co-pays and preauthorization requirements for specific coverage.

Work Schedule

Sunday-Saturday, 4:00pm - 12:30am, subject to change based on the needs of the facility.

Pay

Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off

37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave

After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy

After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement

Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA.

Insurance

Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Virtual

This is not a virtual position.

Functional Statement #: 00487F, 00488F, 00282F

Permanent Change of Station (PCS)

Not Authorized