Medical Support Assistant

Talentify; Pueblo (CO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid Time Off

Parental Leave

Child Care Subsidy

Health Insurance

Retirement Plan

Job summary

Talentify is seeking a Medical Support Assistant to support patient scheduling, information, and EHR management in a fast-paced healthcare setting. You will coordinate appointments, verify provider orders, and assist patients with inquiries, ensuring smooth operations according to guidelines.

Responsibilities include processing calls, secure messages, and directing patients to appropriate staff, while maintaining accurate documentation and compliance with policy.

Qualifications

• Receives, indexes health and administrative information.
• Interacts with EHR and Vista applications, handling medical details.

Responsibilities

• Schedule and reschedule patient appointments according to guidelines.
• Refer patients to medical specialties and provide information to resolve issues.
• Answer calls, secure messages, and greet patients; relay messages to staff.

Job description

**The 2-page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below.**
Performs duties related to the receipt, intake and indexing of health and administrative information. MSA's will interface with personal computer applications as well as numerous Vista applications. The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.

Duties

IMPORTANT NOTICE: This is an open continuous announcement until September 30, 2026. Qualified applicants will be considered and referred as vacancies become available. This announcement may close without advanced notice.
The MSA is responsible for scheduling and rescheduling appointments, referring patients to other medical specialty clinics, providing information to patients necessary to resolve complaints, interactions with both internal and external customers, reviewing and documenting clinical and administrative electronic health records (EHR); obtaining medical information from patients, coordination information and actions related to patient care and services; and scheduling appointments in accordance with VHA national scheduling guidelines. MSA refers all questions regarding medical attention to the appropriate health care member. Advises clinical staff on current administrative processes. Responsible for answering telephone calls, secure messaging, and chat messages, greeting patients, relaying messages to appropriate staff inside or outside of the facility. Performs duties as assigned to ensure efficient and effective operations.
Work Schedule: Full time; Work schedule will be determine upon selection.
Recruitment Incentive (Sign-on Bonus): Not Authorized.
Permanent Change of Station (Relocation Assistance): Not Authorized
Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not available
Virtual: This is nota virtual position.
Functional Statement #: 52183A; 52184A; 52185A / 60118A; 60119A; 60120A
Permanent Change of Station (PCS): Not Authorized

Requirements