Advanced Medical Support Assistant

U.S. Department of Veterans Affairs; Castle Point (NY); On-site; USD 42,000 - 60,000; Part time

Benefits offered by this job

Paid Time Off

Parental Leave

Child Care Subsidy

Federal pension

Insurance

Job summary

U.S. Department of Veterans Affairs is seeking a Medical Support Assistant to provide specialized administrative support within a coordinated care delivery model. The role involves assisting the patient care team, managing communications, and coordinating scheduling across clinics.

The position emphasizes collaboration with clinical staff, use of patient systems like MyHealtheVet, and contributing to efficient clinic operations in inpatient or outpatient settings.

Qualifications

• Experience providing specialized administrative patient support.
• Ability to advise clinical staff on administrative processes.
• Strong scheduling and coordination across multiple clinics.

Responsibilities

• Provide administrative patient support within an interdisciplinary care delivery model.
• Answer phones, greet patients, relay messages, schedule appointments per scheduling guidelines.
• Verify provider orders and coordinate with care teams using MyHealtheVet messages.

Skills

Administrative support

Phone etiquette

Appointment scheduling

Tools

MyHealtheVet

Insurance Capture Buffer (ICB)

Electronic Health Records (EHR)

Job description

The Advanced MSA coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensures that the clinic setup is closely monitored to effectively support the needs of the clinic and makes any necessary adjustments.

Duties

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo

• - Provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Independently performs a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting.
• - Advises clinical staff on current administrative processes. Responsible for answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting, and verifying provider orders in accordance with VHA national scheduling guidelines.
• - Utilizes specialized administrative judgment and flexibility in the use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
• - Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information; monitoring appointment requests from multiple electronic sources; participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic; interviewing patients for appointments; referring patients to other medical specialty clinics; providing information to patients necessary to resolve complaints; interacting with both internal and external customers; reviewing and documenting medical outpatient and inpatient electronic health records, as well as administrative records; verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system; obtaining medical information from patients; coordinating information and actions related to patient care and services; and scheduling appointments in accordance with VHA national scheduling guidelines.
• - Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status.
• - Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. - Coordinates with the patient care team to review clinic appointment availability/utilization to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and adjusts as necessary.
• - Develops and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies.
• - Processes incoming patient secure messaging through MyHealtheVet and coordinates with care team as appropriate.
• - Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team. Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
• - Identifies incomplete encounters and communicates findings to providers. As needed, assists the team to reinforce the plan of care and self-help solutions. Enters appropriate information into the electronic record; monitors pre-appointment information and/or requirements to assure readiness for patient visiVprocedure.
• - Evaluates patient information and clinic schedule to determine whether the patient requires an immediate appointment. Informs team members about shared patients.
• - Manage Consults, Recall Reminders and Return to Clinic orders for assigned teamleVteam
• - Other duties as assigned.

Work Schedule

Monday through Friday 8:00 a.m. - 4:30 p.m.

THIS POSITION IS INTERMITTENT

• - Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience.
• - Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
• - Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
• - Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
• - Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
• - Functional Statement #: 12447F