Advanced Medical Support Assistant

U.S. Department of Veterans Affairs; Anderson (SC); Presencial; USD 36.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Parental leave

Federal health benefits

Retirement benefits

Descripción de la vacante

U.S. Department of Veterans Affairs is seeking a Medical Support Assistant (MSA) to act as a Consult Coordinator for Community Care.

The role works with interdisciplinary health care teams and coordinates with VA and non-VA providers to ensure timely patient treatment. The MSA handles clerical duties, appointment scheduling, documentation in the CPRS system, and coordination of internal and external care across programs such as PACT and C&P.

Formación

• Clerical and scheduling experience preferred.
• Strong customer service and communication skills.
• Familiarity with Community Care processes is a plus.

Responsabilidades

• Maintain appointment schedules for Community Care and coordinate with providers.
• Prepare required pre-appointment documents and document scheduling in consults.
• Obtain medical documentation and scan to CPRS; alert VA providers for continuity of care.

Conocimientos

Clerical skills

Customer service

Scheduling and coordination

Herramientas

CPRS

Descripción del empleo

Duties

The Medical Support Assistant (MSA) position serves as a Consult Coordinator for Community Care. The MSA works collaboratively with other members of expanded health care teams to provide a robust interdisciplinary approach to care. Important interfaces and collaborations also occur with larger health care system providers including VA and non-VA specialists, hospitals, diagnostic and treating facilities, and community-based programs.

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo

Total Rewards of a Allied Health Professional:

The MSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e., PACT, Specialty Clinics, Compensation & Pension (C&P), Community Care) and performs clerical duties, customer service and other duties as assigned for the proper and timely treatment of patients. Clerical duties: maintains appointment schedules for Community Care, communicates with Community Care providers to ensure they accept VA patients and payments, prepare any required pre-appointment documents, schedules the appropriate level of care and documents the schedule in the appropriate consult. Obtains medical documentation from community providers, scans to appropriate consult within the Computerized Patient Record System (CPRS) and alerts VA providers for continuity of care. Coordinates internal and external care between customers and providers. Processes consults following Office of Community Care procedures and guidelines and enters appropriate authorizations, if required, utilizing the correct Fund Control Point (FCP)/Obligation number and correct cost estimations.

Work Schedule

Monday - Friday, 8:00am - 4:30pm. --Work Schedule subject to change based on the need of the agency.

Recruitment Incentive (Sign-on Bonus)

Not Authorized

Recruitment/Relocation Incentives (Sign-on Bonus)

Not Authorized

Permanent Change of Station (Relocation Assistance)

Not Authorized

Pay

Competitive salary and regular salary increases

Paid Time Off

37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)

Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave

After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy

After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement

Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance

Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework

Not Available

Virtual

This is not a virtual position.

Functional Statement #

55530F

Permanent Change of Station (PCS)

Not Authorized

PCS Appraised Value Offer (AVO)

Not Authorized