Advanced Medical Support Assistant

Talentify; Brownsburg (IN); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Federal pension

Health insurance

Job summary

Richard L. Roudebush VA Medical Center in Brownsburg, IN, seeks an Advanced Medical Support Assistant (AMSA) to support HAS staff and veterans. The AMSA coordinates appointments, labs, and referrals while communicating with patients and healthcare teams to ensure smooth patient flow.

The role requires tact, compassion, and the ability to handle sensitive information. The position offers a consistent weekday schedule and opportunities for professional growth within the VA system.

Qualifications

• Frontline interaction with patients and healthcare staff, requiring courtesy and professionalism.
• Ability to schedule consultations, labs, x-rays and specialty clinics as directed by providers.
• Maintain patient confidentiality per HIPM requirements.

Responsibilities

• Schedule all appointments with patient input and coordinate to avoid extra trips.
• Notify supervisor if clinic access is not within timeframes or if scheduling is blocked.
• Review active/pending consults daily and correct scheduling errors within one day.
• Create beneficiary travel requests via paper form or veteran kiosk.
• Use office automation software to set up and maintain patient records and appointments.

Job description

The position serves as an Advanced Medical Support Assistant (AMSA) to the Health Administration Service (HAS) at the Richard L. Roudebush VAMC VA Clinic in Brownsburg, IN. The AMSA is responsible for performing a variety of technical support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility who provide direct patient care. AMSAs are considered chief sources of patient care and patient flow information.

Duties

Total Rewards of a Allied Health Professional

Demonstrates Courtesy and Professionalism

As frontline contact with patients and staff, the A/MSA sets the tone for perception concerning quality of healthcare services at the VA. A high degree of tact and diplomacy is required when dealing with veterans who have multiple health problems and who may be frustrated with the administrative process associated with diagnosis and treatment. A caring, compassionate and sensitive manner is essential when explaining procedures to veterans and their family members both in person and on the phone.

Consult and Appointment Management

The MSA is responsible for following through on providers' orders including scheduling appropriate consultation requests, labs, x-rays and various other specialty clinics available at the CBOC. Incumbent will schedule all appointments with the patient's input, either in person or by phone. This may require a high level of coordination to avoid patients having to make multiple trips to the clinic whenever possible. Notifies supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes. Daily review of active/pending consults.

• Patient appointments will be scheduled in accordance with all applicable Scheduling Directives.
• Appointments are entered upon receipt and entered correctly.
• Correct scheduling errors within one day of receipt.
• Return appointments will be scheduled before the patient leaves the check-out area and given a card or letter which details the date and time of their next appointment, if desired.
• Cancel clinic availability in scheduling grids for assigned Teamlets when notified of clinician's absence.

The MSA will assist the veteran in creating a beneficiary travel request via paper form or use of the veteran kiosk.

Meets, Communicates, and Interacts

Demonstrates ability to meet, communicate, and interact with individuals from varying backgrounds and with other health care team members in order to complete job assignments.

Operates Computerized Programs

Demonstrates ability to use various types of office automation equipment and software, to include ability to set up, organize, and maintain record systems. Utilizes such programs and databases to make appointments in a clinical setting. Maintains patient confidentiality with information, per HIPM requirements.

Work Schedule

Monday - Friday 8:00am- 4:30pm. Flexibility in the tour available, with potential start times ranging from approximately 7:30 a.m. to 8:30 a.m., depending on the needs of the service and the selected candidate.

Compressed/Flexible

Not Available

Recruitment/Relocation Incentives (Sign-on Bonus)

Not Authorized

Pay

Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off

37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)

Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave

After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy

After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement

Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance

Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework

Not Available

Virtual

This is not a virtual position.

Functional Statement #

91463A

Permanent Change of Station (PCS)

Not Authorized