Medical Support Assistant (Advanced)

Veterans Health Administration; Buffalo (NY); On-site; USD 49,000 - 64,000; Full time

Job summary

U.S. Department of Veterans Affairs, Veterans Health Administration in Buffalo, NY, seeks a Medical Support Assistant to coordinate clinic utilization, manage records, and support patient care operations.

The role requires handling scheduling, demographics, insurance data, and communications with internal/external customers. Regular hours with on-site work are expected; telework is not available.

Qualifications

• Experience handling medical reception duties and coordinating patient flow.
• Ability to verify demographics and manage patient information accurately.
• Proficient in arranging scheduling and coordinating with providers.

Responsibilities

• Manage written and faxed correspondence and paper medical records within team, coordinating information releases.
• Verify and update patient demographics.
• Handle insurance information verification and ICB data entry.
• Coordinate clinic workload and support reporting on practice performance.
• Schedule appointments with Providers per guidelines and business rules.
• Assist with Recall Reminder system for assigned teamlet.

Skills

Data entry

Scheduling

Telephone reception

Interpersonal communication

Tools

VISTA system

Microsoft Outlook

Job description

• Department: Department of Veterans Affairs

The Advanced MSA coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensures that the clinic setup is closely monitored to effectively support the needs of the clinic, and makes any necessary adjustments. the position is located at the VA Western New York Healthcare System, Buffalo, NY.

Key Responsibilities

• 1. Manage written and faxed correspondence, and paper medical records within teamlet (this could be a PACT Team, a team in a particular specialty etc...)/team and coordinate release of information in accordance with policy.
• 2. Verify and update demographics
• 3. Manage health insurance information, verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system.
• 4.
• Manage workload information, ensuring data captured according to Medical Center and HIMS established methodology using encounter system.
• 5. Assist staff in development, preparation and use of reports associated with group practice performance, workload and business practices to optimize overall clinic practice.
• 6.
• Coordinate information and actions related to patient care and ancillary services, manage scheduling package, and schedule appointments with Providers as recommended by Providers, clinical team members and integrated interdisciplinary team members in accordance with VHA national scheduling guidelines, TMS training, Primary Care instruction and business rules.
• 7. Manage Recall Reminder system for assigned teamlet/team.
• 8.
• Manage assignment and inactivation of patients in Patient Centered Management Model (PCMM).
• 9. Perform telephone and face to face receptionist duties interacting with both internal and external customers and documents interactions in electronic medical record appropriately or VISTA/Microsoft Outlook using established processes.
• 10.
• Screen patients to obtain appropriate medical information, providing timely assistance within scope of practice and referring clinical concerns to appropriate team member.
• 11. Process emergency and non-emergency transfers to other VA facilities or private hospitals.
• 12. Perform basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.).
• 13.

Recruit and assist with and/or enroll patients in My HealthEVet and Secure Messaging. VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Work Schedule: 7:00 AM - 3:30 PM (4 days) and one (1) 10:00 AM - 6:30 PM tour a week with rotating days, weekends and holidays. Telework: Not available. Virtual: This is not a virtual position. Functional Statement #: 21J84A

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $49427 – $64255/yr.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-11-09.

Who is eligible to apply?

This position is open under the 'Fed Competitive' hiring path.