Medical Support Assistant - CITC

U.S. Department of Veterans Affairs; Minneapolis (MN); Remote; USD 48,000 - 63,000; Full time

Benefits offered by this job

Telework eligible

Job summary

Veterans Health Administration in Minneapolis seeks a Medical Support Assistant to provide clerical and administrative support within the Community Care department. The role involves scheduling patient consults, coordinating care, and managing referrals with attention to policies and timelines.

The incumbent will verify provider orders, communicate care details to patients, and collaborate with nursing teams to ensure timely access to services. Telework is eligible for this position.

Qualifications

• Scheduling appointments and coordinating care within Community Care processes.
• Maintaining accurate patient data and documentation across systems.
• Communicating effectively with patients, providers, and nursing teams.

Responsibilities

• Schedule and reschedule patient consults across services.
• Verify provider orders and communicate care details to patients.
• Maintain and update databases and documentation for referrals.

Skills

Scheduling

Patient communication

Data entry

Team collaboration

Job description

• Department: Department of Veterans Affairs

This occupational series may be eligible for the Student Loan Repayment Program (SLRP). Repayment is limited to $40,000 annually, up to $100,000 in lifetime awards. Participants must sign a three-year service agreement and maintain an acceptable level of performance to remain eligible for this program. Contact [e-mail] for more information.

Key Responsibilities

The incumbent serves as a Medical Support Assistant (MSA) in the Community Care department. The incumbent performs clerical and administrative support in the coordination, care, and treatment provided to patients throughout the Community Care referral processes in the Minneapolis VHA.

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Duties of this position are, but not limited to: MSA is responsible for scheduling appointments, including interpreting, and verifying provider orders in accordance with Community Care Process Guides. Independently recognizes the urgency of the consults and schedules care in accordance.

Assignments include, but are not limited to: scheduling, rescheduling patient consults, and monitoring processes related scheduling. Accurately schedules the full spectrum of medical care including but is not limited to outpatient appointments, outpatient procedures, inpatient surgery, lab tests and imaging throughout all specialties. Communicate to the patient and pre- appointment requirements or instructions.

Clearly communicate appointment care details to the patient or family. Communicate to the ordering provider or nurse if instructions are of nature that clinical review is required to determine appropriateness for the patient. Identify and communicate patient concerns or needs recognized during communications regarding upcoming appointments.

The MSA ensures the integrity of various databases, and data used in the management of administrative and customer service within the department. The MSA understands and utilizes current Community Care software. The MSA participates in team huddles and team meetings to manage and plan flow and sequencing of work to meet the team and patient needs.

The MSA utilizes the consult status to support accurate record of the consult as it moves through the process from approval to the point that results are attached to the consult. Independently collaborates, communicates, set priorities, and organize the work to meet deadlines ensuring compliance with established processes, policies, and regulations.

The MSA collaborates with their nursing team, as well as PACT or ordering providers when a consult requires clinical guidance during the scheduling process. Communicates information between community providers, VA interdisciplinary team clearly and timely to facilitate access to care.

Informs VA Provider of care that cannot be scheduled within his/her recommended time frame and assists provider as needed in identifying alternate location or option to access care timely for the patient. Provides follow up calls to patients when it is identified that an appointment was not attended. Incumbent assists patients in rescheduling appointments in cases of missed or no-show appointments.

The MSA recognizes the importance of scheduling care in the correct sequence and timing when multiple Community Care appointments are necessary. Effectively coordinates this care when multiple vendors or agencies are involved. The MSA interprets VA guidelines and assists with communicating these to patients, families, agencies, employees, and Veterans' organizations. The MSA provides information and guidance to agency employees regarding scheduling processes as requested.

Meets the needs of customers while supporting the medical center and service missions. Consistently communicates and treats customers (patients, visitors, volunteers, and all medical center staff) in a courteous, tactful, and respectful manner. Provides the customer with consistent information according to established policies and procedures. Handles conflict and problems in dealing with the customer constructively and appropriately.

Work Schedule: Monday thru Friday, 8:00am-4:30pm Telework: Ad-Hoc Only. Virtual: This is not a virtual position. Functional Statement #: 000000

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran.

This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $48381 – $62896/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-11-04.

How many openings are available?

There are 3 openings for this position.

Who is eligible to apply?

This position is open under the 'Public' hiring path.