Medical Support Assistant

U.S. Department of Veterans Affairs; Hartford (VT); On-site; USD 37,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

Federal holidays

Parental Leave

401K

Job summary

U.S. Department of Veterans Affairs at White River Junction VA Medical Center is seeking a Medical Support Assistant (MSA) for the Nursing, Acute Care services.

This full-time role provides administrative support to increase scheduling and communication integrity across all services, including patient registration and demographic updates. Responsibilities include handling phone inquiries, privacy-compliant data entry in VISTA, assisting with HealtheVet utilization, and coordinating appointment

Qualifications

• Experience providing administrative support in a healthcare setting.
• Experience with patient scheduling and registration processes.
• Knowledge of privacy rules and healthcare compliance.

Responsibilities

• Collects and updates insurance information for Veterans, families, and eligible patients.
• Screens phone calls and directs inquiries per clinic processes.
• Enter data into VISTA accurately and scan documents into VISTA Imaging within 24 hours when applicable.
• Prepares correspondence and memos as needed.
• Schedule and register patients; update demographics and ensure VA forms are used correctly.

Skills

Interpersonal skills

Medical office procedures

Data entry

Tools

VISTA Imaging

HealtheVet

Job description

• Department: Department of Veterans Affairs

This Medical Support Assistant position is in the Nursing, Acute Care services at the White River Junction VA Medical Center, located at the White River Junction location. This position is full time at 40 hours per week.

Key Responsibilities

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional The purpose of this position is to serve as a Medical Support Assistant (MSA) in the VISN 1 , VA New England Healthcare System. The incumbent is responsible for a wide range of assignments and provides administrative support to increase scheduling and communication integrity across all services.

Work is performed collaboratively in an Interdisciplinary Coordinate Care delivery model (Patient Aligned Care Team, or Specialty Care Setting). Duties include but are not limited to: Collects and updates insurance information from Veterans, family members and Other eligible patients. Prepares correspondence and memos as needed.

Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes. Ensures data is entered into VISTA accurately and scans documents into VISTA Imaging within 24 hours of entering the data into VISTA if applicable. Promotes Veteran registration for and utilization of HealtheVet (MH V) Stocks basic office supplies for the clinical area.

Enters Veterans seeking emergent/urgent care, scheduling appointments accurately. Utilizes call lists and telephones Veterans to pre-register them before their scheduled visits. Incumbent updates all patient demographics. Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient. Assures that all appropriate VA forms are used correctly, and regulations followed.

Additional duties or tasks may be assigned by the supervisor to ensure efficient daily operations. Work Schedule: Full-Time, Monday - Friday, 8:00 am - 4:30 pm. Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Telework: Not Available Virtual: This is not a virtual position. Pay: Competitive salary and regular salary increases.

?When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

• Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
• Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
• Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
• Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Functional Statement #: F03813 at GS-03, F03812 at GS-04, and F01390 at GS-05. Permanent Change of Station (PCS): Not Authorized Financial Disclosure: Not Required Notifications: This position is in the Excepted Service.

This position is an AFGE Bargaining Unit position. This position is covered by locality-based comparability pay. Narrative responses to the KSAs may be required from the selectee in order to proceed with the appointment. Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). SF-50s must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted).

In some cases, more than one SF-50 may be required to show a higher grade previously held. Due to a critical staffing shortage, 38 U.S.C. § 7412 waives the requirement to apply Veterans' preference for this job announcement.

Requirements & Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $36735 – $59978/yr.

What is the application deadline?

Applications close on 2026-11-09.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.