Medical Support Assistant

U.S. Department of Veterans Affairs; Long Beach (CA); On-site; USD 50,000 - 66,000; Full time

Job summary

The U.S. Department of Veterans Affairs in Long Beach is seeking a Medical Support Assistant to support efficient clinic operations.

The role involves scheduling appointments, entering patient information, and maintaining medical records to ensure accurate and timely care. You will work with an interdisciplinary team, manage wait lists, verify demographics and insurance, and assist in coordinating patient care.

Qualifications

• High School Diploma or equivalent; official transcripts may be required.
• Education from accredited institutions recognized by the U.S. Department of Education may be used to qualify for Federal employment.

Responsibilities

• Scheduling, canceling, and rescheduling patient's appointments and/or consults.
• Entering no-show information and monitoring electronic wait lists.
• Preparing for clinic visits and maintaining medical outpatient and inpatient charts and administrative records.
• Verifying and updating demographics and insurance information.
• Coordinating information related to patient care and ensuring workload credit.
• Assisting the Interdisciplinary Team and supporting plan of care.

Education

High School Diploma or equivalent

Job description

• Department: Department of Veterans Affairs

The Long Beach VA Health Care Systems Health Administration Service is recruiting for one (1) Medical Support Assistant position within the Long Beach VAMC. Welcome to VA Long Beach Tibor Rubin - History

Key Responsibilities

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Scheduling, canceling, re-scheduling patient's appointments and/or consults Entering no-show information Monitoring electronic wait lists Preparing for clinic visits Establishing and maintaining medical outpatient and inpatient charts as well as administrative records Monitoring both inpatient and outpatient appointments for areas of responsibility Obtaining medical information from patients Coordinating information and actions related to patient care and services Ensuring encounter forms are completed in order to obtain appropriate workload credit Verifying and updating demographics and insurance information Ensures that the Interdisciplinary Team setup (including consult category of care) is closely monitored to effectively support the needs of the VA clinics, and make any necessary adjustments.

Work with the team to reinforce the plan of care and self-help solutions Managing consult metrics to verify and validate accuracy and resolve issues Participates and provides input in problem solving on operational issues or procedures in team meetings Other duties as assigned Work Schedule: Monday - Friday 8:00am - 4:30pm Compressed/Flexible: Not Authorized Telework: Not Authorized Virtual: This is not a virtual position Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements & Education

IMPORTANT: High School Diploma or equivalent must be submitted with application unless you submit an Official Transcript if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $50459 – $65597/yr.

What is the application deadline?

Applications close on 2026-11-13.

Who is eligible to apply?

This position is open under the 'Public' hiring path.